NanoOp
12 June 2024 19:09
2553
They used to tell us that at Lloyds until they escalated it, a few weeks later we got new methods.
I don’t know about at Barclays, but it always feels like team leaders and even the knowledge base people are running forwards with their eyes closed when it comes to mobile wallets.
It was all baffling but that’s what those beyond management explained
1 Like
NanoOp
12 June 2024 19:12
2555
Did you find yourself giving out compo for that lol? I was doling it out.
Urpert
12 June 2024 19:33
2556
Nice new LNER-themed avatar!
1 Like
Nope, because the bank hadn’t done anything wrong.
Basically a final response no action. Go to the ombudsman who, at a guess, know the score and agree there’s nothing the bank can do.
1 Like
NanoOp
12 June 2024 23:35
2558
Darn! We were on the £25 goodwill gesture gravy train
1 Like
Boring
(If it ain't broke, fix it.)
12 June 2024 23:42
2559
Halifax was like that… everything little complaint £30, upheld or not, £30 had to be given. lol
2 Likes
NanoOp
13 June 2024 01:14
2560
Was this branch or contact centre? .
I worked for a certain horsey related group and took calls for them
1 Like
LBG went from £25 to £30 cuz who knows why
2 Likes
ahj87
(Andrew)
13 June 2024 07:43
2562
Even though I did not make a complaint, I was directed to provide ‘feedback’, RBS contacted me yesterday to apologise for the travel money account issue and gave me £30 for my ‘troubles’.
They’re unable to offer a solution to the issue ‘as the bank does not choose the card you are issued’ therefore gaining this account feature is purely pot luck.
1 Like
Boring
(If it ain't broke, fix it.)
13 June 2024 07:54
2563
I was in Branch, before I left branch network they then wanted everything handed over to PAF.
1 Like
Today:
Back in May:
Merchant data looks to have improved over the last few weeks.
3 Likes
IanG
(Ian)
17 June 2024 08:06
2566
Had a response from RBS Tech today and apparently i dont have an eligible account
Ive got C&Co which is a Select Rewards and Drummonds which is a Select A/C and according to the guidance on the website they should be eligible?
Not going to lose any sleep as will continue to use Monzo or Zing when on holiday
1 Like
Probably similar reason as to child and Drummond dont work with Apple Wallet integration
1 Like
mikez
17 June 2024 11:12
2568
That might explain why I don’t see the tile. Mine is Child & Co.
1 Like
mikez
17 June 2024 11:15
2570
I assume that @dudesuper is referring to the Open Banking integration. The card works fine with Apple Pay.
3 Likes
Yes was referring to the open banking integration doesn’t work on either but does on a standard rbs account
3 Likes
IanG
(Ian)
17 June 2024 12:23
2572
That makes sense then if these are non-standard accounts
1 Like