They used to tell us that at Lloyds until they escalated it, a few weeks later we got new methods.
I don’t know about at Barclays, but it always feels like team leaders and even the knowledge base people are running forwards with their eyes closed when it comes to mobile wallets.
It was all baffling but that’s what those beyond management explained 
Did you find yourself giving out compo for that lol? I was doling it out.
Nice new LNER-themed avatar!
Nope, because the bank hadn’t done anything wrong.
Basically a final response no action. Go to the ombudsman who, at a guess, know the score and agree there’s nothing the bank can do.
Darn! We were on the £25 goodwill gesture gravy train 
Halifax was like that… everything little complaint £30, upheld or not, £30 had to be given. lol
Was this branch or contact centre? 
.
I worked for a certain horsey related group and took calls for them
LBG went from £25 to £30 cuz who knows why 
Even though I did not make a complaint, I was directed to provide ‘feedback’, RBS contacted me yesterday to apologise for the travel money account issue and gave me £30 for my ‘troubles’.
They’re unable to offer a solution to the issue ‘as the bank does not choose the card you are issued’ therefore gaining this account feature is purely pot luck. 
I was in Branch, before I left branch network they then wanted everything handed over to PAF.
Ooo looks very clean!
Had a response from RBS Tech today and apparently i dont have an eligible account 
Ive got C&Co which is a Select Rewards and Drummonds which is a Select A/C and according to the guidance on the website they should be eligible?
Not going to lose any sleep as will continue to use Monzo or Zing when on holiday
Probably similar reason as to child and Drummond dont work with Apple Wallet integration
That might explain why I don’t see the tile. Mine is Child & Co.
They work with gpay.
I assume that @dudesuper is referring to the Open Banking integration. The card works fine with Apple Pay.
Yes was referring to the open banking integration doesn’t work on either but does on a standard rbs account
That makes sense then if these are non-standard accounts
