As a “Leader” and perceived representative of Monzo, would you kindly explain why this is a good thing? This response seems snarky at best, poorly judged and combative at worst.
In addition:
Seems to be mocking the poster and Monzo customer. Is this a good, or acceptable, way for a Monzo Leader to engage on the forum?
This is my first visit for a long time and reading things like this makes me glad. I thought this was a friendly community, I don’t expect to see snark like this coming from a “Leader”. The new FinTech revolution is refreshing as there is a focus on customer-friendly support and communication. Your response falls well short of that.
Combative and mocking is not a good suit for someone in a Leader position on here, I wouldn’t expect that of my legacy bank so seeing it on here is bitterly disappointing.