My pending pension payments which I’ve been receiving into my account since 2018 today show a red head and shoulders symbol on them. Everything works as it should but it’s not something I’ve seen before.
Thoughts? 
It’s going to your personal account.
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Ah ok thanks. Never seen that before in all the years I’ve been with Monzo. Must be something new.
Thanks again for the reply.
I can’t remember when it was introduced but it has been on there a good while now. I think two yellow head and shoulders signifies joint account
If you mean these then it’s joint and personal symbols, it’s been there quite a while though from memory. Unless I’ve misunderstood what you mean.
According to the chat bot it says it’s usually subject to additional security checks. It’s from the DWP and has been going in for years and I’ve no problem with the checks,that’s fine the trouble is the bot says it’ll transfer me to a colleague to sort it. How long is a piece of string.
I’ve got a square red-backround/white-bust for the Personal transactions:
a square white-background/red-double-bust for the Joint account where I’ve spent:
a square white-background/red-double-bust with round MrsW’s initials for the Joint account where MrsW has spent:
a round icon red-background/white JrW’s initials for the U16 account spend:
They all follow the same pattern for the card colours/people involved across multiple accounts & types. They’ve been like this for a while now (since the activity feed was introduced?)
I likey 
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I believe the images me and @davidwalton posted answer your query, not sure what it’s got to do with security checks
I can only state what the bot says but I’m obviously happy with your answers and I thank you for them.
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I’d guess the chat bot doesn’t know what you mean lol. I’m sure when you are connected to a human they will explain the same thing as people here. Not sure if you can end the chat yourself
No lol;only come out of it.
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That’s strange, usually when you ask on chat with other banks you can end it yourself, at least in my experience
Not on here!
It seems to be a trend that coming and asking people here will get you an answer for most things almost right away rather than asking Monzo CS and waiting.
Obviously not for anything serious but general queries
Sometimes on here it’s a lot quicker as we all know.
Just by way of an update,customer service confirmed it wasn’t an account or transaction symbol as suggested (in good faith) on here. In fact she asked me to send her a screenshot because all is apparently good on Monzo’s end,and confessed she didn’t know why it was there or what it represented.She said should I wish to do so I could claim the pension tomorrow at 4 or leave it to credit as normal. So there we go;one of life’s mysteries with a (hopefully) happy ending.
Thanks to the guys that posted,your efforts are genuinely appreciated. 
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