I’m here again making a really high quality post. It’s got a poll in it though so I hope the Joy of Polling can forgive my “using the community to solve my real life problems” factor.
I’m having a bit of a dispute about what a websites “recurring order” means in practice, would love to see some outside opinions to either validate mine or tell me I’m wrong.
Scenario: You are doing your bi-monthly pet-food shop, for your needy, but adorable feline friend. You see that his favourite food can now be ordered on a recurring basis! Joy!
When you go to add the food to your shopping basket - and you’re met with this interface:
You enter a date about a week ahead in the box, and select your frequency, so it looks like this:
Add to your basket, check out, pay, happy days.
**You’ve now got a recurring order set up - how do you expect it to work?:
What orders will you receive?
The first delivery on the date selected, and then again in 60 days.
The first order now, then again every 60 days.
The first order now, another on the date selected, then every 60 days.
0voters
Interested to see what people think - feeling a bit wound up by the company and their response - so trying to see if I’m the difficult one or not. And hey it’s Saturday and It’s not like I can go to the pub.
For the record, I believe that it should be Option 1, but the company seem to think it’s “Now, Date Selected, Then repeats”
1 Like
Anarchist
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2
Yeah, I see that on my second play though now - though, since at this point I haven’t yet made an order, I take this to mean “the next delivery” full stop, because there hasn’t been a “first run” yet. If that makes sense?
And the lack of any other explanation - I can see how people will believe what makes the most sense to them. Even add check out, it doesn’t add enough context to change how you would read it. (If you have already taken a different meaning to them)
Yeah I got the answer correct, the companies answer anyway. I’d say what do I win but suspect a pouch of cat food.
phildawson
(Sorry, I will have to escalate this.)
13
And link them to this thread.
A scheduled order to start on this date most people would expect (I’m guessing 90%+)
If you wanted it scheduled for now and repeating you would put today’s date in.
The big problem is using the “Next run” placeholder, should be “Starts on” and have today’s date ready to be picked as default.
Or they make it less ambiguous with a sentence that explains what the setup is. “You will get one now, pick when the next order should arrive after that, and how often it repeats.”
What happens if you had it as today’s date, I mean do they send you two lots of orders for both now and next?
Yeah I’m with you, except for, as said above, the fact that it says ‘next run’ in the box before you put the date in.
If it hadn’t said that, 100% option 1, but as it did, I am sadly gonna have to say option 3, even if it produced such a ridiculous result for you here.
That’s precisely where I misinterpreted I think - I took it to mean a pre-scheduled order for that date - and I would suspect that without a great level of scrutiny, most people would expect a recurring order to work in that way.
I feel like in the “hierarchy” of ways you want to order something, the “Order some now, then on this date, then on a repeated schedule” is probably low on the list.
What I’ve learnt in playing with the basket now, is that you can do variations of selecting the date/schedule box that would result in:
One single order (not recurring - the default).
No date entered - order today, and recur every X days. (what I wanted)
Enter todays date - order today, next order also today, then every X days (so like what I did but worse).
Enter another date - order today, next order the date inputted, then every X days.
I still vote confusing UX, even with the “next run” statement in there.
I can also put the date in the past, and get to the checkout, so who knows what the hell that does
