I’m here again making a really high quality post. It’s got a poll in it though so I hope the Joy of Polling can forgive my “using the community to solve my real life problems” factor.
I’m having a bit of a dispute about what a websites “recurring order” means in practice, would love to see some outside opinions to either validate mine or tell me I’m wrong.
Scenario: You are doing your bi-monthly pet-food shop, for your needy, but adorable feline friend. You see that his favourite food can now be ordered on a recurring basis! Joy!
When you go to add the food to your shopping basket - and you’re met with this interface:
You enter a date about a week ahead in the box, and select your frequency, so it looks like this:
Add to your basket, check out, pay, happy days.
**You’ve now got a recurring order set up - how do you expect it to work?:
What orders will you receive?
The first delivery on the date selected, and then again in 60 days.
The first order now, then again every 60 days.
The first order now, another on the date selected, then every 60 days.
0voters
Interested to see what people think - feeling a bit wound up by the company and their response - so trying to see if I’m the difficult one or not. And hey it’s Saturday and It’s not like I can go to the pub.
For the record, I believe that it should be Option 1, but the company seem to think it’s “Now, Date Selected, Then repeats”
1 Like
Anarchist
(Press ‘Help’ search ‘Contact us’ or email help@monzo.com or call 0800 802 1281)
2
The food I buy AATU, has had a subscription in place for ages. The most annoying thing is, due to the frequency of subscriptions like this, they don’t work with Monzo!
With that said, their system isn’t nearly as archaic as that, and the food is great quality if you want to check them out.
Also tried tails a while back, but they’re overpriced and overhyped IMO. Not to mention they fluctuate your quote massively for exactly the same nutritional quality and value depending on who your previous food was purchased from. Then my dog didn’t like the trial anyway, and just refused to eat it.
ETA: I did choose the option of first delivery on the date selected, but after looking at the screenshots again, the box does say next run, which does it make it plausible that it denotes the date of your second shipment. But this is all terribly explained and presented. Good news is, if it’s kibble, it should keep in an unopened sealed protective bag for several years, so no need to buy any cat food for a while!
Yeah, I see that on my second play though now - though, since at this point I haven’t yet made an order, I take this to mean “the next delivery” full stop, because there hasn’t been a “first run” yet. If that makes sense?
And the lack of any other explanation - I can see how people will believe what makes the most sense to them. Even add check out, it doesn’t add enough context to change how you would read it. (If you have already taken a different meaning to them)
phildawson
(Sorry, I will have to escalate this.)
13
And link them to this thread.
A scheduled order to start on this date most people would expect (I’m guessing 90%+)
If you wanted it scheduled for now and repeating you would put today’s date in.
The big problem is using the “Next run” placeholder, should be “Starts on” and have today’s date ready to be picked as default.
Or they make it less ambiguous with a sentence that explains what the setup is. “You will get one now, pick when the next order should arrive after that, and how often it repeats.”
What happens if you had it as today’s date, I mean do they send you two lots of orders for both now and next?
Yeah I’m with you, except for, as said above, the fact that it says ‘next run’ in the box before you put the date in.
If it hadn’t said that, 100% option 1, but as it did, I am sadly gonna have to say option 3, even if it produced such a ridiculous result for you here.
