I have spent quite a long time tonight with the wrong department at Apple trying to get to the bottom of a transaction I do not recognise. They asked me what was in the line item but I could only say “Apple”, so we could not determine what part of the company the payment came from. As the iTunes desk was available they spent quite a chunk of time trying to locate it. We will try Web Sales tomorrow morning.
When I look at my credit card bill I can see the tags that they are asking for: APPLE.COM/UK, APPLE R244 …, APPLE.COM/BILL – the exact information that they were asking for to determine the source of the charge.
I understand the value of presenting the transaction the way you do but I would expect to be able to drill into the details, not to have all that information discarded. Is there somewhere I can find the missing information in the app?
When I look above “Something wrong? Get help” I just see “Improve name, location or log” and when I tap throgh that I don’t see any details beyond “Merchant: Apple”.
Are you on iOS? I guess it’s likely based on the merchant. I was looking at the details on Android, but it should show the same details, albeit with some UI differences.
I get “Your Apple History” followed by “Transaction options” (repeating payment toggle, exclude from summary toggle) and then the text (an example from one of my Apple transactions: APPLE.COM/BILLAPPLE.COM/BIL IRL) and then the “something wrong” link. You shouldn’t need to click through anywhere, it should show on there. Could you post a screen shot, you shouldn’t need to show any personal details. Alternatively someone who has an iOS device may respond.
Yes, I am on iOS – what you are seeing on Andriod is exactly what I would expect to see. It looks like it gets lost on the way to the iOS view controller.