Critical transation details hidden
Buy something from Apple
I have spent quite a long time tonight with the wrong department at Apple trying to get to the bottom of a transaction I do not recognise. They asked me what was in the line item but I could only say “Apple”, so we could not determine what part of the company the payment came from. As the iTunes desk was available they spent quite a chunk of time trying to locate it. We will try Web Sales tomorrow morning.
When I look at my credit card bill I can see the tags that they are asking for: APPLE.COM/UK, APPLE R244 …, APPLE.COM/BILL – the exact information that they were asking for to determine the source of the charge.
I understand the value of presenting the transaction the way you do but I would expect to be able to drill into the details, not to have all that information discarded. Is there somewhere I can find the missing information in the app?