So the gift from Coutts for this years Christmas was a F&M Hamper and a bottle of my preferred champers, very happy to say the least.
I also managed to utilise numerous Coutts Crowns to get some presents and redeemed some for a Harrods Gift Card for the OH.
Looking to expand relationships next year too after I was invited to a Weathersby Bank networking event at Cheltenham
The gift came from my private banker on behalf of the Bank, who over the years from various dinners and meetings has remembered my preference.
They have a keen eye for detail to say the least.
As someone who way breaks the £85K in FSCS Protection how do you like handle the protection for your money in banks?
Do you just trust they wont go bust or do you get some additional protection or something?
No additional protections but yes sort of rely they don’t go bust.
Three easy ways are the below:
Just to name a few
It’s so interesting to hear other people’s experience with Coutts - I’ve been a Coutts customer for about 5 years and I used to have a great relationship with my private banker but he moved overseas. I used to get tickets to any show I wanted at the O2 and a bottle of Champagne and a card at Christmas etc. Now I with my new banker I’ve not heard a thing from them and they could not care less about me or my business - shocking really.
I’ll keep my account for now but I don’t get nearly the kind of service or experience you’ve enjoyed. Do you have a Coutts Silk card too or just a normal account?
Also, it’s a shame that Coutts are not supported as a connected bank by Monzo. I don’t know about you but every time I need to use the Coutts app to transfer money it’s always down! And I can’t be bothered to speak to Coutts24 just to move money.
Is the Coutts app just a reskinned NatWest app?
lol iOS only 
No it’s not as far as I’m aware, but I’ve not got the Natwest app. They released a ‘newer’ app a couple of years ago to replace an almost useless app. But the new one is still fairly simple and not particularly easy to use. One interesting feature they have is the ability to hide balances which is quite funny.
Interesting, thanks. Wise also has a button to hide balances!
Can we see what the Coutts card looks like in Apple Wallet?
Do you do business or commercial accounts as well with Coutts?
We hold our office account and client money account with them too, all under the commercial umbrella. With a few solicitor reserve accounts.
That maybe the slight difference in experiences.
Coutts Silk here too.
I had to call Coutts24 yesterday to make a payment to AMEX. The bank transfer feature on Amex portal would not work, then the pay by debit card wouldn’t work.
They sorted the payment out with no issues.
Remember the old app? Remember who clunky and out of date that was. It was too fair and so hard to navigate.
The new app with the blue is much cleaner.
I still have my original Coutts debit card (the old white version) somewhere.
The commercial cards were slate grey, not sure about the business ones.
Now we have some blue/white mix design going on.
Did you have Coutts Silk too?
Just a few personal accounts and mortgage. It sounds like you guys are good customers for them so explains the experience a bit better.
I’m not a Silk customer, just a private account, which also explains why I don’t have access to the concierge service I believe.
The Coutts24 team are always great when I call them to be fair. It’s just when I’m overseas I regularly get locked out of the app.
Man! I was so gutted when they changed those cards from white to this new one. I’ve got mine knocking about too somewhere, I’m excited for when they release new cards, but I’ve seen the business cards and they look great.
The firm has held its accounts with the Bank since 1952 as far as I am aware.
I did notice you do not seem to have the investment option on your app homepage either. I presume you do not hold any with the Bank.
Would you get a Coutts Silk?
I utilise the concierge team quite a bit, mainly for holidays etc or when travelling to make payments rather than use public WiFi.
Apparently it’s inspiration from the bee hives at the branch.
It just looks too busy, I preferred the clean look. At least with the commercial cards it’s just three colours.
Since the reign of George IV, in fact 
To be precise ahah
It was when they first opened the firm, as far as I know so a slight bit of history there.
