Yes - never lost with any ombudsman or court process (to be fair most non-financial companies fold pretty quickly because that’s actually cheaper for them).
As promised I’ll update with outcome when we get there.
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Yeah that was suboptimal. But fixed now - everyone (I think) had free access to graphs.
Hopefully they’ve learnt from that and, as @jzw95 says, not end up in a situation where you feel you’re being baited.
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We’ve basically heard we saw that people weren’t engaging in the Plus adverts so we enabled the free trial on their behalf.
Providing a basic level of open banking like other banks and services do would make them on par. It would encourage the use and linking up the accounts. You then have the audience to say want this even better then Plus does that.
If you had to go to 4-5 apps to get the functionality then that would be true.
What we’re talking here is basically using Starling or R instead of Monzo.
Credit Karma to provide access to the reporting which has far better insight for free. Sure you can download their app but checking the website a couple times a year does the job.
Far better insights than paying monzo for the sake of 5 seconds opening the Credit Karma app or logging into their site instead of a tab inside Monzo.
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From this thread, the takeaway is some people just can’t help but try to push their opinion on to others and everything’s a conspiracy.
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From this thread, people that aren’t actually adding to the discussion and people that signed up to Plus and need to justify their decision.
Imo nobody here should be happy that the benefits of Plus list hasn’t changed in years and its all stagnated.
As customers we should be giving them a kick up the backside. Even more so if we want Monzo to be here in ten years time.
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Hello!
I don’t offer my thoughts a lot in the forums if at all.
I used to fully bank with Monzo, switched to Starling and have since reopened and moved all banking back to Monzo in late 22’ on their free tier.
In terms of Monzo’s features for their free tier compared to starling, I think they do pretty well. Trends, tabs and flex I use quite often and can’t get all three elsewhere with one bank, at least I know of.
Monzo are quick to release new products compared to Starling for example and they are often very useful.
I understand they need to make a product and clearly people find value in plus even if it is a small number. I believe it was around 300-400k of Monzo’s 6-7 million customers.
I personally think the issue with plus is exactly the fact that the features they offer are done elsewhere for free.
Revolut offers customers categories for free and virtual debit cards and with Starling recently releasing debit cards for free, I don’t understand why people would pay for plus.
There is just no value in paying £40 a year, making full use of interest, for features that can be found elsewhere for free. For me personally I would only make use of categories and virtual cards which in itself is not worth £5. There’s no real argument for it. I feel perhaps it was once worthwhile when no competitor had it and now it just appears like Monzo has lost some value to its free customers.
I’ve been thinking of switching to Starling as they’re expanded categories and virtual cards would help me quite a bit and it’s at no cost to me. The only reason I’ve stuck with Monzo so far, is I hope that these paywalled features shall soon be free.
I think trying to defend the £5 fee for monzo plus is absurd. They’ve should’ve stuck to the original where you could pick and choose which features you’d like and have a tailored price depending on what you choose.
At this rate, if Starling keeps offering similar features for no price then I’d see no reason to make the switch.
That’s just plus anyway, premium is a different matter and I don’t think anyone is wrong for making their choose to join plus, just for me I can’t justify the price in any means.
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Going round and round and round.
All this when you could have just said…
It’s exactly that. Personal choice.
£5 is not a lot of money. People act like it’s a mortgage.
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Apologies I can’t articulate my thoughts as well as yourself 
first go on the forum cut me some slack.
That said, £5 a month IS a lot of money dependant on someone’s financial situation. Especially for features that are free at all competitors.
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£5 to some people is insignificant to others its significant.
When you’re dealing with free vs £5 then free wins even if you can spare giving a bank it.
If you actually had to go to 4-5 different free places to recreate the same paid package then there could be convenience reason.
You could say the people who need that £5 are the ones that benefit most from budgeting.
Problem solved, use the competitors 
Monzo isn’t losing any sleep about the fact other free services exist.
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Yeah but its aim is for Monzo to make money. It needs to get more customers paying them thats literally the whole point of Plus
And it really doesn’t want people leaving to use Starling for things like its virtual cards or paying money in for free.
And people are paying. Do you know the internal KPIs that they measure? Are they ahead or behind?
It’s cheaper to shop at Lidl than Waitrose, not everyone wants the cheapest option that involves shopping around everywhere.
£5 might be a lot to some and those people will probably hunt around for the things that can be found for free (it’s not everything like some people want to claim) and those that value convenience will pay £5
Pay your money, or don’t, make your choice.
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Again the convenience reason for paying only plays a factor if its an inconvenience.
When we’re talking Starling and Monzo its Waitrose and Ocado. Same features different interface.
People are obviously paying but clearly not enough, otherwise we wouldn’t have this thread and Monzo having to resort to pushing free trials on customers.
That would interesting to know, over to @ArisC to reveal how many of the six million have Plus (by choice) and their targets for growth.
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Exactly, and for me it is.
Just because you’d happily hunt around for everything doesn’t mean everyone else will.
I don’t want to move my banking to Starling or Revolut.
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Thats fine on a personal level you dont want to move bank, or have more than one account, and i fully understand that.
We’re talking about the six million and the millions of potential customers though.
Again theres none of this hunting malarkey.
A fresh customer swapping from a legacy bank will look at the offerings between Monzo/Starling/R and others.
Theres nothing in the Plus thats saying its worth £5 that the others are doing for free.
Having things like access to their own credit report and paying in money as a paid benefit is taking the piss.
What I needed on a Sunday was a thread full of faux outrage, and this has hit the spot perfectly
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Next post down
Still waiting for Plus/Premium features on joint accounts 
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Ill not cancel it during the month in the hope that when i dont keep it after the month they ask me why and i can list out that its just not a very good product.