After my experience trying out Plum Plus I have some feedback:
- Three weeks between asking you to take my money and that money being invested is far too long. Money transfers themselves should only take one day.
- I had to do a KYC because I was investing over £700, but then my investment process didn’t automatically continue after I had completed this. I had to chase you up. This is no good.
- If somebody is joining up just to invest (as I was), don’t start taking money from their account for savings. I never actually asked for this, it just happened by default.
- You really need a real native app, instead of this Messenger thing. While I appreciate you’ve done a really good job of the Messenger interface, I just don’t like the back and forth required. I prefer the ability to glimpse at an app and see everything there in front of me.