alexs
19 February 2019 12:51
851
Three weeks between asking you to take my money and that money being invested is far too long. Money transfers themselves should only take one day.
I had to do a KYC because I was investing over £700, but then my investment process didn’t automatically continue after I had completed this. I had to chase you up. This is no good.
If somebody is joining up just to invest (as I was), don’t start taking money from their account for savings. I never actually asked for this, it just happened by default.
You really need a real native app, instead of this Messenger thing. While I appreciate you’ve done a really good job of the Messenger interface, I just don’t like the back and forth required. I prefer the ability to glimpse at an app and see everything there in front of me.
Plum’s a very difference service than Freetrade’s & they do some cool things. But since you asked, here’s how your experience using Freetrade would be different:
You can top up your Freetrade account on the same day.
Deposits will only be processed during working hours (7am-4pm, Mon-Fri), and in batches. During this time, you should expect 2-4 hours for your money to arrive.
quote from here
We’ll do KYC checks as part of your onboarding. Once they’re complete, you can get started straight away
You’re in control of your money - how much you invest, what you invest in (choose over 250 stocks & ETFs from the UK & US) & when.
We have a native app on iOS & soon on Android too.
I hope that helps!
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