I read this and was quietly smug about not having been caught out by this type of thing, then I thought a little further and decided that possibly how I use monzo must also help me stay safe, I have a minimal overdraft which is damage limitation, I keep my main account close to zero at pretty much all times apart a short time on the day my wages are deposited, I move all my money to pots and then pay myself a daily allowance (sometimes 2 much, sometimes 2 little) but in doing this I like to think that my money is safe as for the money to be moved from pots would require actual app access, some random nutsack would not be able to empty my account easily, I hope, I thinkā¦
Is my train of thought correct guys or am I equally open to being fleeced as anybody else?
But surely the point here is that the person voluntarily paid the amount - their main balance was not a driver
Keeping the main balance low and/or not having an overdraft would stop other clearing your account without your involvement, but they did this consciously
They didnāt do it consciously though. They made a payment to EE to pay their billā¦
I think itād be significantly more difficult into being fooled thatās what I was personally doing but if you get a text and it looks like itās from EE and itās expected anyway then itās difficult to say itās their fault and they did it consciously.
In my opinion though the banking system should be closely linked to peopleās identities and people should be trackable so they can be held accountable for these things. Privacy is all well and good until people get away with stuff like this all the time.
The text comes from a UK mobile number, not 150, and the URL is clearly not EE, but people still click it and then log in with their EE account details, and then enter their bank details.
So he essentially paid someone pretending to be EE? I donāt see how this is phishing or hacking. This is just pure stupidity at play and I donāt see why the bank should be responsible.
(Iāll hold back on my thoughts of people who use such fonts on their phone though)
EE never send from random mobile numbers though, the URL is clearly not EE though the site does look like MyEE if you do click it. Yes you can fake the caller ID, but they arenāt even bothering to do that and people are falling for it.
Yeah it is shocking. I feel bad for Monzo having to refund that person. I wonder, if he makes other bad decisions in life does he also call the bank to try and get refunds?
I personally wouldnāt be fooled by that and do think people need to be more vigilant because to me that blatantly is EE but for the less intelligent you can see how this happened.
Anarchist
(Press āHelpā search āContact usā or email help@monzo.com or call 0800 802 1281)
15
The bank should be responsible because, according to the article, Monzo has decided to abide by the code of conduct, without actually signing up to it.
If Monzo wishes to change this stance, they could simply contact their customers to explain that, although many other banks will reimburse their customers for this sort of scam, Monzo have decided not to. And the customers will be free to decide which bank theyād rather bank with. And click bait newspaper headlines will no doubt encourage some to do just that.
Best way to protect yourself against phishing:
Donāt panic and have the mindset of āis this person really who they say they areā
Or when in doubt just contact the bank or the company in question directly
As Open as anybody. My experience with Monzo was as follows. Had Ā£1000 stolen from my account via a fraudulent direct debt. I challenged this, after 2 weeks Monzo finally refunded the money. Then I was told a few days later the money would be recharged to my account as the Fraudster challenged the refund. I asked to dispute this but was told the outcome was final based on the supporting evidence. The supporting evidence was a direct debt form, with 2 different sets of handwriting on, my account details and an address 150 miles away from where I live. I pointed this out but was told the decision was final.
So just think about that for a moment, if you know somebodyās Name and account details (I.e anybody you have ever sent a payment too) in 2 or 3 obvious scenarioās Monzo will just pay out and refuse to assist you. The Phishing guys are clearly going to too much effort here!
If that is true this is grounds for a formal complaint to the Financial Ombusdman.
As far as I know the DD Guarantee means you can get any DD refunded without any questions asked, and itās then up to the original creditor to follow up with you directly and collect that money.
PS: how did it end? I hope you withdrew all money in the account and gave a big middle finger to the bank instead of paying the 1kĀ£. The original creditor is free to take the debt to court if they feel like it but I think theyād have a bit of trouble considering the inconsistencies in the DD mandate.
Was it a one off Ā£1000 transaction or multiple little ones, and if the Ā£1000 how come you never noticed the notification firstly for a DD being set up and then the 1-3 days before the amount coming out?
@Col12345 forgot to hit the reply button on ur post
