There’s lots of threads on individual ideas, but it can be hard to try and determine what matters to certain types of customers from that. I’m wondering if anyone else has a personal idea wishlist? It can be things planned or not planned. Here’s mine, in no particular order:
- Android Pay and Apple Pay automatic update when card is re-issued (pretty standard, and surprising Monzo doesn’t do) to allow continued spending before replacement arrives, and ability to have these based on a virtual PAN with no physical card link (i.e. you could have web and mobile payments with no physical card).
- More granular control over security risk items (e.g. turn on/off ATM withdrawals period, POS magstripe, POS contactless magstripe, CVM fallback [both PIN bypass - commonly attempted in the US by some merchant types without your authorisation, and a few get angry when a card declines because they did this, and fallback when offline PIN is blocked and you’re abroad and can’t reset the PIN try counter]).
- Reset PIN try counter by issuer script (use 2. to allow a fallback transaction, and send a script to reset the PIN try counter so a British ATM isn’t needed).
- Translucent unembossed card
- API write access
- Update merchant data on Android
- Profile pictures on Android
- Two-factor authentication for logon (email + FIDO U2F, ideally - passwords suck)
- API data on CVM used, entry method, authorisation response, etc.
Given that three of my
eight nine are related to making sure you have continual card access (1-3 all help with that, and 2 also helps with security), I’d say that’s probably the number one area Monzo and the like can really improve. No FTF is great, but the reality is you have to travel with a lot of cards because cards aren’t the most reliable thing, and if they do get blocked can be useless the rest of the trip. 1-3 would help a lot with that.