Hi all, I’ve removed some posts that were a bit off-topic. Please let’s keep to the subject at hand and remember to try and interpret one another’s posts in the most generous light (as we’d want our own posts to be read – tone gets lost in writing sometimes).
I’m sorry to hear about the trouble you had, @Henhead, and I totally get that it can be difficult when, as @Brian_L has mentioned, you can’t wait for the payment to reverse automatically because you have other expenses to pay – that process can take days, and financial systems aren’t taking situations like this into account. But @Feathers and @Anarchist have described the problem accurately, I believe, and @glasgow and @HoddzDJ are right that Monzo customer support should be able to help you out sooner if you get in touch.
A similar thing happened to me last week when Trainline was experiencing a system outage – the payment looked like it had been taken from my Monzo account, but I didn’t receive a booking confirmation or any notification – it was real pain to figure out! Hope it gets sorted for you soon.