Paying & getting paid on Monzo - tell us all!

[Padaung]

Hi Chloe, I started this thread recently about having a clear message for the user that the (new) payee details definitely match those on record by the receiving bank (shown before the scam warning)

New payee - confirm details are a match

Hi Monzo team, I’d like to feedback my experience of adding a new payee to my account. After adding in their bank details, if the details do not match then a very clear message is shown saying ‘Details do not match, do you wish to go back or proceed anyway?’ However, when the details do match instead of confirming this to the user, an intimidating ‘Is this a scam’ message i shown. Ideally, at the start I wold find it very reassuring to see a message telling me that the details do match. I’m …