Hi guys, I’m sure you’ve had this feedback before but just want to flag that when I ‘Pay at the pump’ using my Monzo card, my app updates to tell me I’ve spent 1p then a day or two later it updates to the actual amount spent.
Given that all other transactions are instant, it makes it difficult to properly manage your funds. Also this has happened at multiple Service Stations so isn’t specific to a single brand.
(Press ‘Help’ search ‘Contact us’ or email email@example.com or call 0800 802 1281)
I believe that this happens at all pay at pumps.
It’s not a Monzo issue, as Monzo can’t notify you of the actual amount you spent until the merchant transmits the figure to Monzo, which can take some time.
The only solution at the moment is to pay at the cash desk (if there is one).
This has annoyed me since Pay at Pump first started.
Only this week did I finally discover a workaround.
I know roughly how much my tank takes to fill. At most petrol pumps, you can set it to stop automatically at a certain value. If you set it to stop automatically, it takes the funds in full immediately. So you can just set a limit that almost fills your tank, and the money will disappear straight away. Not 100% ideal, but for me much better than trying to remember for days how much will be coming out of my account.
Today I paid 30.05 at the Tesco pay at fuel pump. Card worked fine. The machine couldn’t give me a receipt but I wasn’t bothered as my MONZO app tells me seconds after I have made a payment. But not today! And when it does appear, there’s only a pound taken, not the £30.05.
I haven’t been with MONZO long but everything has been great up until now.
I have sent an in app query but wondered if others having similar issues.