Just venting my frustration and disappointment at how Monzo business reports pay at pump in Xero.
I’ve pushed a message to chat a couple of times but the support people don’t understand the issue.
This is how it seems to work (or not work) for me.
Pump authorisation is generic amount, usually about £85)
Card transaction then shows as settled and a different amount
Xero shows both transactions in the reconciliation field; but both reported amounts are completely wrong.
I’ve attached Xero feed below and the receipt of the actual transaction for clarity, but this is hopeless. It adds more work for me to try and make sure the Xero balances correctly.
Problem to me is that Monzo reports it too quickly to Xero rather than allow the correct transaction to settle. That being said the reported amounts aren’t correct in either case, which is definitely a Monzo issue in my opinion.
I don’t do xero, but the first is the generic pay at pump charge shown as a debit. The second is a credit for the bit you didn’t use, which nets off to the amount on the receipt.
It makes the transaction a pain though because you can’t contribute the partial credit against the debit as a single statement line so I’d have to create a bill and add them as separate transactions which takes time I shouldn’t have to when reporting an expense.
Whilst the explanation is valid; I still feel this is a bad way of reporting it to Xero.
