I am being paid directly to Chase and then sending some money from there to the JA and some savings accounts.
I still use them for Flex as I don’t have PayPal Credit; and Flex is, well, a bit more flexible. But I only use Flex for limited circumstances.
Same. I like some of the stuff they do but overall I just can’t quite see myself ever moving back to them (chat, the way Flex work and the way they treat customers at times (you and the time zones, for example)).
I’ve gone to the dark side as well. All my DDs are moved across and this month will be the first month my salary goes into my Chase account.
I’ve been tempted to try Chase for ages but always preferred the monzo app, but the latest app redesign was just enough to push me away. I’ve also kept my monzo account open and won’t rule out making a return at some point in future but, for now, it’s time for a change.
I think the writing on the wall really began for me with the clock issue, and other little things, particularly with the direction they seem to be taking Monzo, has only compounded since then.
This change to Plus was just the straw, so to speak, I think.
Yeah you have not been happy with much monzo has done for a while.
I just find the chase app pretty crap, slow and limited to move to it and I know someone who doesn’t like the ethics of JP although that’s less a concern for me with ethical banking.
Monzo UK don’t recognise clock changes and stick to one time year round. Leading to a full day’s overdraft charges applying if you go into overdraft between midnight and 1am 6 months out of twelve, which should not happen as these should be calculated at the end of the day. And when pointed out they double down that it’s the user’s fault.
Monzo lives in UTC year round. So for half the year their clock is off by an hour. This can result in direct debits bouncing, because Monzo don’t credit your income in time, or it can result in overdrafts charges when you move money to a pot at 12:30am (after midnight) prior to your income hitting at 3am, but to Monzo’s backend it’s still 11:30pm, so when their clock hits midnight (1am for us brits) you get charged for being in your overdraft for one day. This is in direct contradiction and in violation of their own overdrafts policy.
I took them to the Ombudsman over those pennies and won. I reported them to the FCA as well.
My entire journey with that issue is documented in this thread and begins here:
This is what irks me the most. It’s against their own policies and yet they double down and say the customer is wrong. And it’s been ages since the whole saga and yet it’s still not fixed. Shows the FCA is pretty toothless, too.
Yup! They even blamed my phone’s clock at one point! Because they couldn’t understand the time they were looking at on their system was UTC, and one hour behind BST. It was such a grating customer support experience.
It irks me how it still hasn’t been fixed or remedied in any way. And, yes, of course, it still catches me out because I’m too stuck in my ways.
That’s the second time this season of BST. I know Monzo said in their response to the ombudsman that if it happens again to contact them and they’ll put it right, but I really don’t trust that and can’t be bothered dealing with that process over the sake of a penny, so I let it fly.
I can see why you would use UTC and avoid the issue that is changing clocks but I don’t get why you wouldn’t make your software adjust certain actions based on the time of year.
I can’t see how they can argue that’s fair. The agreement doesn’t say UTC. I can understand why Monzo operate on UTC but the country does not.
I’ve been fortunate not to be stung by that particular issue but I’m sure plenty of others have. It’s a real shame they’ve taken that approach.
Sadly I closed my chase account previously, so switching to them is not an option for me. I’m still weighing up options, although I’m in the process of moving all my virtual card payments to Starling and once done, I will cancel Plus.
Really pleased you persevered and won!