No fingerprint scanner - I can't secure my account

[MonkWithAKnife (Jack Stewardson)]

Hi all,

I recently upgraded to the Pixel 4 which uses face ID to unlock the phone, replacing the fingerprint scanner.

I liked having the option to require a fingerprint to open the Monzo app, and would like to have the same functionality with face ID but have been told this is not available.

Is this a feature I could see being implemented soon? It concerns me that anyone using my phone has access to my banking.

Thanks

[kolok]

Hi,

Pixel 4 Face ID support? (Biometric API) (UPDATE : 21/11/19)

Hey! I’m Boris, and Android dev at Monzo. We’re currently working on this, but it’s a fair amount of work and will not make it into the app before your shiny new Pixel 4s arrive. No ETA at the moment, but it is something we’re actively working on as it’s a feature we’d love to support as soon as possible!

They are working on this

[MonkWithAKnife (Jack Stewardson)]

Thanks for this, appreciate the help

[kolok]

No problem.

And welcome to the community.

[breville_monkey]

Just to reassure you a little, although someone would have access to your banking app, remember that any actual transactions/payments/transfers need your pin number. So your money is just as secure as it ever was, but your banking data is a bit less private than it was.

I appreciate just the idea of someone being able to see your account can be unnerving though.

[MonkWithAKnife (Jack Stewardson)]

Yeah that’s what I’d figured, but like you say there’s still a privacy issue there. Glad to hear that it is being implemented soon though! I already miss the fingerprint scanner…

[Eden]

Can you not secure the account with a pin? If Toby perhaps this is an oversight by monzo. Otherwise you can set a pin on the phone itself I guess.

The pixel 4 also doesn’t have FaceID, it has face unlock. They are two different technologies at this point in time.

[Ordog]

@MonkWithAKnife

there’s still a privacy issue there.

Do all Android phones have the secure folder? I know my S9 does.

You could put it in there to hide and secure it?

[MonkWithAKnife (Jack Stewardson)]

I haven’t found an option to secure with a pin unfortunately.

[MonkWithAKnife (Jack Stewardson)]

I’m not aware of that being on stock android, but will have a dig around and find out.

[davidwalton (Award Winning Hot Coral Analyst)]

Not on stock Android, but there apps - particularly password managers - which offer locked areas in which sensitive data can be stored.

[anon99402360]

One Plus has this, but it’s a hidden drawer instead.

[Ld1]

I also expressed this complaint to the team. Not every smart phone has the ability to use touch/Face ID and would be beneficial like other banking apps I use, if it at least has a pin code access before entering the app because it is very open. I appreciate that you can’t send money until the pin code is put in but other than that everything is open and it’s unfair that a security feature to prevent this is only limited to certain customers who happen to have that feature on their phone. A basic pin code before entering the app should be standard at the very least.

[anon99402360]

Do you have an unlock on your phone like a pattern on the touchscreen?

[MonkWithAKnife (Jack Stewardson)]

Yep, but as far as I know you can’t use that to lock access to the app itself

[Ld1]

I do but it doesn’t give you the option to use that on the app. According to their representatives, the only way to have a secure app is if you have Touch or Face ID…if you don’t you basically don’t benefit from having a completely secure app and anyone using your phone is open to your data