Nationwide Chat

It was actually Clydesdale Bank which took over Virgin Money, not the other way round. They just decided that the Virgin brand was better known than Clydesdale or Yorkshire, so they rebranded everything as Virgin. I believe they migrated all current accounts to their relatively newish B bank system, not the main Clydesdale system.

Virgin customers haven’t been migrated to Nationwide. Nationwide has bought Virgin Money, but it’s still run separately, and will be separate for some time to come.

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Virgin Money might be the only high street brand I’ve never used. Any good to use?

This has been on since this “new look”. If you don’t do that, it acts up when you return

I think it will be an “internal CASS” for Virgin Money customers to move over to Nationwide. I can’t see the point of spending tonnes of money trying to merge the 2 systems when Virgin Money is gone in 3 years. :thinking:

Nope, unless you love wasting your time with a terrible mobile app and incompetent customer service. My ex had B Bank which then became Virgin Money, and I had Yorkshire Bank basic account when I first moved to the UK. It was so refreshing when I switched to Halifax. It put me off CASSing unless I know there’s a working mobile app.

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I’d say there are definitely bits of Virgin Money where it really shows that they’re a sum of a lot of different parts. If you press the ‘sign in’ button on their homepage, you’ll see nearly a dozen different options, each of which will take you to their own login screen.

This isn’t bad per se, but it does make their product offer feel like you’re dealing with lots of different organisations that just happen to have the same logo.

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When Clydesdale bought Virgin Money they were going to use CASS to switch all the existing Virgin accounts, which were only basic, to Clydesdale’s B system, but that never happened. I presume they decided it was too complicated.

Just because the Virgin brand is going, it doesn’t mean their system is also going. Nationwide might decide the Virgin system is better, and transfer all Nationwide’s accounts to that system instead. After all, it is more advanced. Virgin can pay cheques in through the mobile app, and make deposits at the post office. It also shows references for payments and transfers. The Nationwide system doesn’t do any of those things.

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It always surprises me that you can’t do things like that with Nationwide. I have a branch in my city but it’s far more inconvenient to go there.

I understand it with an online based bank like Triodos but not so much with Nationwide.

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I think it didn’t happen because it was going to be done around March 2020 and events messed that up somewhat and they didn’t get back to it a year or two later when things had settled down. One issue with the CASS approach is that it looses transaction details and, of course, you’re talking new logins, sort codes, cards, etc.

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Hmm… I have savings account for my 12 years old daughter. Received this letter today…

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having read the terms, that seems about right - it does say there’s some circumstances where they can’t pay directly into your account so they’ll send a cheque.

Reopened Nationwide so they have somewhere to pay my free £50 (already checked I’m eligible) :joy:

No hard search despite saying they would at the final stage of the application.

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Now that’s an effective bit of customer acquisition from them!

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Opened a Flex Saver too as I reckon by paying in £100 before the end of March I can qualify for Fairer Share (I CASSed an account in during Jan).

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Don’t forget that kids can get this payout too. FlexOne used once in March and £100 in savings could bring them £100 too.

Yep mine should both be eligible.

Has Nationwide quietly removed the EU breakdown cover from FlexPlus?

No cover in NI or the Scottish Islands either if my reading of it is right.

Sounds like it might be time to move to Vrgin, or least read the small print… Packaged Bank Account - Club M Account | Virgin Money UK

Is this part of their devious plan to have us all migrate ourselves from the Nationwide computer system to the Vrgin one? Thus far, I’ve moved my cash ISA, regular saver, and mortgage. Just leaves FlexPlus to go to Club M, and the house insurance!

PS Forgot… migrated the credit card too!

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Interestingly they still say European cover on their website