There was once I was asked for it to make a payment after they said I wouldn’t anymore. And it is needed to set up the app on a new device, or if you have to reinstall the app. I’ll only stop being nervous of it once it is never mentioned again, and never needed. Triodos occasionally mention their old card reader in blurb, but in reality it really is never required.
If you’re going to make a chunky payment to a new payee, you either need to set up the payee with the reader or use the reader when the first chunky payment is made. I was quite surprised that setting up the solicitor for the mortgage last week took the payment limit up to £100k immediately. The payment worked fine with my fingerprint.
1 Like
That little tiny digipass was hilarious, I am in my 50s and really struggled to see the screen. Glad they move to scanning a QR code.
I still can’t read it even with my new bifocals… LOL age gets us all
3 Likes
I was considering Nationwide as well as Triodos. Out of interest, have you experienced any issues with companies not accepting the Triodos sort code when setting up Direct Debits?
We only have a couple of Triodos DDs, but both were fine.
1 Like
I don’t know if anyone else has this but I find the Nationwide app on iphone to be janky sometimes. so for example today I wanted to login online, and it sent the notification to my phone, when I opened it it said the nationwide had a service outage, but if I swiped to close, and went back in it was fine.
So I’m finding myself closing the app by swiping up each time I have finished with it. Not necessarily bad to security, but it seems strange.
I find this and similar frequently, yes. It is clearly too many backend systems trying to work in concert. Their App needs a real backend refresh. Happening in the background - albeit slowly!
What I can never accept is the lack of ref codes for transactions. How is it possible not to see that?
They now introduced ref codes for payments in on the statements but not in the app.
3 Likes
I agree with the frustration. They have just reached the limit of how many pieces of the jigsaw can be tied together in the App. They need to rethink their core architecture. It will take time.
1 Like
I wondered whether they would try to use some of the Virgin backend rather than build out another backend, but I suspect the answer is no, they will spend years trying to integrate the two and fail
1 Like
It’s been like that for a long time unfortunately. Several banking apps have poor handling of coming back to the app, some say you’ve successfully logged out even though you didn’t explicitly do that, and some like Nationwide say there’s been some sort of error. LBG apps kick you to a page saying you’ve logged out, sometimes as an error page. Just poor programming of the process for waking the app back up. If the login session has expired it should just load from scratch.
Trying to check if I meet the £50 requirements certain I do - had the email announcing it but the chat bot just tells me it can’t verify
Just go into the app and it should have the message.
Actually I prefer this LBG and RBS do that, which means you then have to press something to log back in.
With Nationwide I found myself in the app, with all my details showing and then been kicked back out as soon as I touched something, then not been able to login until I closed the app by swiping up
1 Like
Oh the Nationwide one is definitely worse yeah.
I don’t mind the LBG implementation generally but it’s not always the same. Sometimes it just says you were logged out which is fine, but sometimes it shows a cross and an error code. Still easier to get back in than Nationwide, but still not user friendly.
The Nationwide one used to hang on connecting to servers, or just say something was wrong, or show a totally bank page, the majority of the times I opened it.
I wonder what happened to their system when Virgin Money took over. Yorkshire/Clydesdale system was horrendous. Then all those customers were migrated to Nationwide which is only marginally better.
I’d take TSB over them anyday. In fact, I’m happy to see the entire Virgin Money brand being phased out.
What improvements to Nationwide’s digital banking service have we seen since this 2018 announcement?
1 Like
You don’t always need the card reader… only sometimes… that is probably $1.6bn of it
4 Likes
They seem to have too much money to waste given Virgin Money brand is being phased out by 2028 with this campaign.