My monzo complaint _ help or advice appreciated

[ndrw]

This is a duplicate thread @AlanDoe

My monzo complaint

Hi On 1st May, I went on live chat to ask monzo to put my gambling block on. I have an addiction. They replied instantly saying yes, what do you want your cool down period to be? I replied in the same day. It took them 4 days (5th may) to actually put the block on. In them 4 days I lost 400 pound I’ve put the complaint in but I’m just wondering what people think of this? Is this their fault? Will I get some back?