Interested to know what âscopeâ the Payments team has? Backend for monzo.me? Payments over mastercard network? Internal transfers? What exactly do you folks cover?
Also are you a full-stack team? Do you do all the client work for the payments features? or are you purely a âbackendâ tem?
I donât think too many people are aware of just how much the payments industry is based on trust and risk management. Especially until recently with card payments across other banks, it was just sort of trusted that you would have the available balance to pay for what you bought when the money was eventually claimed. The penalty for not having enough balance was hefty unauthorised overdraft and declined payment fees.
Also declined payment fees are totally made up. It costs next to nothing to decline a card payment or return a Direct Debit unpaid. I donât understand how some banks can justify charging money for it.
I made user numbers work on the current account back when we still had prepaid open. Itâs the smallest feature that almost nobody notices now but it was severely missed when everybody had the user number of zero.
I went from hacking Japanese arcade music games and exploiting weaknesses in game consoles for fun alongside posting in this community into an overnight support job at Monzo. From there I quickly became a customer operations technical specialist. When that role was wound down after the full current account launch, I took the chance to move into engineering here.
Thereâs not too much interesting pre-Monzo history for me other than that.
Mind control would be an interesting one. The human brain fascinates me and I feel like you could get a lot of milage out of a power like that.
Despite me handling many of these requests, Iâm really not the right person to ask about merchant feedback. Personally, Iâd really like to see a team own it internally and give it the big overhaul it so desperately needs.
Ideally, weâd have a dedicated team who were given the tools to make big sweeping changes and fixes, including the writing of new enrichment rules. A vast majority of the things I can see in the queue could be fixed with some small automation.
How the rules are written such that the network can never lose money. This is true across all schemes but somebody (be it a merchant or bank/issuer) will always be responsible in the end for a dispute or issue. This often means that chargeback or dispute manuals are incredibly thick because theyâll cover every single combination of every possible edge case in every region. I constantly have to refer to the manuals because one byte in a message can make all the difference between a win or a loss.
Ben-To probably comes a close second just for how insane it is. Iâm almost certainly forgetting many others that could because the early 2010s were such a great time for anime in my opinion.
Our culture would be a bit of a weak answer so Iâd say specifically just how much individuals are trusted. With information, with decisions, and with various other things like our remote work or sick day policy. As long as youâre meeting performance expectations and external deadlines, you donât have middle managers helicoptering over you for every small task.
Dealing with outside merchants and systems that give you very little feedback into whatâs wrong.
Weâve spent far too many whole days comparing responses that work to those that donât and trying to work out what exactly it is that something wants. Often we find out itâs something like the order that the elements of the request are in matters.
Sure, theyâre pretty nice. One of the better wedges you can get at a major brand. I donât often order them though on the basis that Iâm probably going to have enough pizza to eat.
Account aggregation and managed bills. Iâd love to be able to outsource insurance/savings/bill management to Monzo to a point where itâs possible to manage everything through one great app. My biggest hate is having to call up any service provider for literally any reason and will do anything in my power to be able to do everything through an app/website.