In the Hot Coral Hot Seat™️, we have… Michael Colley who is a People Operations Analyst from our People Team!
Some people are known by their first names and some people are known by their last names. Like Colley
Colley has been here since January 2017 and has been heavily involved in setting up our Cardiff and Vegas operations in the past, but is now working on helping us create proper People analytics here at Monzo, which is hugely important as we are growing so quickly as a company (just shy of 700 staff as I type!).
Fun Fact about Colley!
“Rather than getting an internship after uni, I backpacked and worked with Startups in exchange for a place to stay and food to eat around South and North America”
His favourite thing about working at Monzo?
“Being part of a company that cares about empowering the financial lives of our community”
OK folks, you know the score! Get your questions in and Colley will be here to answer them later this week.
(Press ‘Help’ search ‘Contact us’ or email firstname.lastname@example.org or call 0800 802 1281)
What sort of things are important to analyse about employees; what kind of insights are you hoping to gain? Presumably this is more than looking at diversity to ensure a wide spread of experiences are feeding into development and operations?
Only because I know you’ve been deeply involved with this here - what has been:
A) The most interesting thing and
B) The most frustrating thing about immigration matters at Monzo? (Like what to do about Brexit, and visas for non-EU employees?)
Take me to Bali any day, I went there after we opened our office in Vegas and had an amazing time! The place is full of friendly people and they have an early stage tech community there too! Sounds like a good place to open an office to me
Happy to Peter! As a People Operations Analyst I help the team improve processes, analyse data and project manage new People initiatives we want to introduce. A couple examples of things I’ve worked on recently are our internal visa transfer process and also introducing some new benefits to our team.
2.I joined Monzo to help change banking. I remember sending a tweet to the team back when it was a prepaid card called Mondo about the original waiting list the app had. I got a response in 5 minutes and I was blown away by the customer service. I thought that this was the kind of financial services company I could get behind. Because of that I applied for a few roles and joined the business operations team back in 2017 - almost two years ago now! I guess my superpower is being a bit of an all-rounder, I had a fair bit of startup experience when I was at my previous company, WeWork, during the early days.
3.I’d love it if we could upgrade our IFTTT integration to trigger when any type of transaction is made. That would be amazing for making cool iot things happen
Tough question! The most interesting thing has been learning about what it’s like to go through UK immigration and designing a process to try and give Monzonauts from outside of the UK peace of mind. There are quite a few hoops to jump through.
The most frustrating thing has probably been the uneasiness that’s been created due to Brexit.
Right now it’s running reports to make sure that we have an understanding of what is going on inside our business and also staying compliant. Maybe one day in the future we’ll move closer to being able to leverage information like Championship Manager but when we do we’ll need to stay mindful of how we use that information. Afterall our team are all People and not numbers!