Monzo showing wrong merchant information in App


We are a merchant and have many customers who bank with monzo. We have had started to receive calls from unrelated businesses suggesting that they are showing up on customers bank statements, sometimes as their company name and sometimes as our name and their address (how we found out).

In addition we have had several customers report the issue to us directly that when we charge their card it shows an unrelated business on the statement. We have finally been able to get a screenshot and proof it was Monzo the customer banked with.

Obviously due to the sensitive nature of the data etc, can someone from Monzo reach out so we can get to the bottom of this. It is confusing customers, causing chargebacks and generally very puzzling!



Sorry to hear this!

You’re best emailing and somebody can pick this up :relaxed:

Editing to make sure the correct email is here for anybody who finds this thread in future!


Welcome to the Community @MJQ

@Dan5 has nailed it here :pray:

Let us know how you get on.

Thanks both, however the email has just bounced back is the email you need :mask:

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Cheers Carl :joy::stuck_out_tongue_winking_eye:


cheers all!