I emailed monzo asking for them to delete my passport picture that I took as a selfie as I do not have an account with them…it makes absolutely no sense for them to keep it ,I called 111 ( non emergency line ) in the uk who advised me to never send my passport via email as it can be used for nefarious reasons I reluctantly still sent it as part of the application but as I do not have an account with them I see no reason for them to keep my passport selfie They emailed me stating they need to keep it for various security issues which is normal protocol for them?What on earth I feel like they took my data ,it seems like a breach of privacy I am worried because it’s an email and anyone can get their hands on it .i take security very seriously as far as to not even shop online on websites I am not familiar with …i also have bad anxiety so that doesn’t help .I messaged them asking them to delete it as i was not given an account with them but they won’t .is there any steps I can for them to delete my passport picture ? I hate that I sent my passport via email as it’s not secure at all from what I have been told
It would seem Monzo’s acceptance criteria is spot on.
You sent it. You didn’t have to and you did.
Nothing is going to happen with it. They don’t have to delete it.
Deep breath, relax and stop going on about it.
Phoning 101 because you sent an email is definitely worse than any calls Jo has made.
Retention of data is normal, and in many cases required, for banks. It isn’t something to worry about at this point.
I assume you called 101 not 111 as that’s a medical line.
I don’t love that Monzo request such ID over email, but it’s not illegal and you sent it, which is your consent.
I’d put money on it being 111 that they called.
As if the call handlers were not busy enough.
Jeez you don’t need to use every opportunity you get to insult me Revels 
Fixed that for you 
OP - Working on the basis you attempted to apply for an account this will be part of that and they have the right to retain that detail. If you don’t have an active application you can email help@monzo.com requesting your right to be forgotten under GPDR but Monzo can refuse that.
Other than that, not a lot you can do.
I’m fairly certain Monzo will have deleted the email after logging the date, time, and passport information etc in their system.
As a bank, their security measures are likely far more robust than most businesses, many of which you’ve probably shared even more personal details with. Details that may have been lost or misused.
So it’s not an emailed passport picture at all, just the selfie video you had to submit via the 
app when you applied for the account and was refused?
From a previous post I believe that Monzo asked for an email photo with a passport and selfie.
On the flip side they now have a picture of you so if someone tries to open an account with your details they’ll know it’s fraudulent.
But they don’t have delete it if they can justify why they need it (fraud prevention)
100% this.
The two do not compute. It’s either one or the other, as asking for such sensitive data over email is a woefully insecure practice.
That said, I am not aware of Monzo asking for such data over email. They have a perfectly good (and much more secure) app that does these things. However, we cannot discount the possibility a badly trained customer service agent who thought it was allowed to ask a potential customer to do that.
They do ask for this over email, I’ve had it myself.
I think the security was referring to the data held, not the source of them getting the data.
You need to be logged in to access chat.
If you can’t login or you’re in the middle of the signup process you still need a way to contact support. When you do contact support via email, they need some way to verify who they’re speaking to.
I’ve also had this when I was having issues receiving magic links, it’s perfectly normal for Monzo.
I assume you mean 101. Police likely have in mind scenarios where you send to an untrustworthy party or an unencrypted email gets intercepted by a third party whilst in transit.
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You’ve sent to a bank; I think they can be considered trustworthy, and will be required to have good practices in place for secure data storage.
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Assuming both your email provider and Monzo’s email provider supports TLS (highly likely in both cases) your email will have been encrypted in transit so interception is unlikely. But if it was intercepted there’s nothing you or Monzo can do about an in-transit interception now.
As an aside, for advice on matters like this I would have been inclined to contact citizens advice bureau rather than police.
See the non Monzo customers section of their privacy policy for information on why they keep data and how long they keep it for.
Good point, there should be a better channel for that as email is entirely unsuitable though.
Hey @Mandy4535546
I’m sorry to hear about your concerns. As discussed by other members of our community here, Monzo may ask for a selfie picture of yourself holding ID for verification purposes if you reach out to us over email.
Big thanks to @o99 for already highlighting this; but I’d like to second that you can find out more on how we store your data, and how long for, in our Privacy Notice.
Yes ,I think because I sent it over email that’s what worries me.I don’t like the idea of them keeping such sensitive data via email if I don’t have an account with them but it seems there is nothing I can do about it seeing as I already sent it and they have the control to retain my information
It definitely is hence why I think it’s more irresponsible on their part no matter how ‘secure’ the bank is it’s the first time I have sent my passport like that via email I have been told that it’s a red flag even if it’s a reputable bank a rogue person could still get hold of it