Monzo Premium: Six Months In Poll

Monzo Chat
24

I’m leaving Plus for sure, approx 2 months in its bringing me zero benefits at all.

I’ve come to terms with actually I don’t care enough about budgeting to look at it in a fancy spreadsheet. Custom categories doesn’t matter to me now I’ve decided I don’t care enough about budgeting features.

I’m also actually not that fussed at seeing my other accounts in the app, it literally takes me seconds to open up another app to check stuff over.

So the only plus of leaving Plus is I’ll be a fiver richer each month :rofl:

25

A bit less than a fiver once the interest is taken into consideration.

26

I cancelled and went back to ynab, feel more in control of my finances. Would go premium or plus if it could be a budgeting tool rather than what has been spent.

27

I just spoke to Monzo on live chat to discuss downgrading to Plus.

This isn’t something they’ve built into the system yet - whilst I’m not surprised by this it is a little annoying. I’m sure there’ll be at least a handful of people looking to do the same as me so I’ll lose my virtual cards in the process and have to set them back up when I ‘upgrade’ to Plus

1 Like
28

Oh that feels like a significant oversight, especially when you can cancel completely in the app.

1 Like
29

I’m not sure if I’d fall into…

“Meh. I’ll just keep Premium” or “Forget it, I won’t even bother with Plus”

if that were me. I only have one virtual card I think but still annoying. Don’t give customers extra friction if you don’t have to.

2 Likes
30

Exactly this. The Monzo team has done an excellent job at making it easy to cancel (many thanks :pray: ) so it feels counterintuitive to make it easier to cancel completely than to continue giving Monzo some money!

2 Likes
31

Completely agree. It’s going to be really frustrating having to change loads of places to point to new virtual cards.

Given you can upgrade from Plus to Premium and keep the virtual cards, I don’t see why you couldn’t downgrade just as easily.

2 Likes
32

For me virtual cards are without doubt the best feature of Monzo plus however they are currently really lacking in critical functionality.

  • freezing
  • renaming/sorting
  • viewing in main feed
1 Like
33

Could you expand a bit on this? You see the transactions in the main feed (with the little virtual card icon on top of the merchant’s logo). Are you asking for virtual cards to be separate ‘cards’ in the main swipey thing (technical terms all).

34

Yes, I find them options for them difficult to find and think they should appear more like a pot or a linked account. You could then freeze them and see all the transactions that have been made on them.

3 Likes
36

Why would you get something that wasn’t advertised as a feature?

1 Like
39

Nope. Never

41

There used to be a £20 buffer when Monzo had 50p/day overdraft pricing. But they got rid of that when they went to APR based pricing. But that was for all overdraft customers, not a Premium/Plus exclusive.

I’m pretty sure it’s never been advertised as Premium feature though.

42

What is your issue? And what have they told you that makes you think they are disinterested?

43

Not to my recollection, but they do give you a day’s notice that the DD is upcoming.

45

Yes that was nearly 2 years ago and wasn’t anything to do with premium

4 Likes
46

And if you’re needing a £20 buffer to get you by, I’m not sure paying £15pm for premium is in your best interests.

8 Likes
47

Not sure how it’s an “absolute joke” that you didn’t read what was included and then went overdrawn?

1 Like
51

Anyone else having issues cancelling Premium this morning? I put my PIN in and get an error. I’ll keep trying through the day.

I’m downgrading back to Plus now that the the six month minimum term for Premium is up.

image
image1170×2532 356 KB

1 Like