But to the main bit of the thread these are my thoughts:
Power use features: if there is a feature that only a minority of our customer base really care about it, and it costs us time or money to build and maintain, then we’ll likely include these in a paid account. Without that revenue, it’s not something we’d be able to prioritise.
I’m cautious about this statement, and would like to understand further what ends up counting as a ‘power user’ feature, or what the threshold is for the metrics to count here. My worry is with fintech apps that treat some features as ‘power user’ when the standard feature is closer to ‘training wheels’. Be interesting to see what ideas fall under this camp.
Any news on when that date is likely to be? And the same question for info on the plans themselves?
Can I ask what this means in the context of packaging for Monzo?
On Packaging, one of my biggest bug bears of bank accounts is having this overly complex, and therefore really expensive, packaging. Slidey envelopes, thick boxes, etc. Personally, I’d prefer the premium to be in the account and not the one-time-use packaging it comes in.
For me, nice then would be a not too dissimilar version of your current card packaging. Maybe nicer paper or better printing + embossing. But please don’t do gimmicks.
And my final question - could you touch on what your research methodology actually consists of at some point? Would be curious in what kind of research you’re doing this time around and how it’s different.
Thanks once again for the update. Can’t wait for my Simon B’s Hair Card when it finally comes.