Monzo Plus: a fresh start with some fresh faces šŸ‘‡

Sounds like a great plan to get Plus moving. I’ve done the survey, but I’ll reiterate my main point for sake of discussion - I’m basically happy to give Monzo some money on a monthly basis but so far all the Plus options have been things that I actively Do Not Want.

Something I would be prepared to pay for is a Pro Features mode, with better built-in tools for allocating spending to pots, making bill pots work with subscriptions etc. IFTTT does not do it for me at all.

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I’m happy to consider paying for metal and/or additional cards, insurance products, discounted membership of other complimentary services, etc but not for app feature (and further enhancements) such as better budgeting, Bill Pots, Salary Sorter, etc. These should be free for all as they are likely to encourage more Monzo customers and more going Full Monzo which would naturally lead to more £££ for Monzo.

Also - obviously I’m just one data point, but the whole insurance thing leaves me cold. I’ve shopped around to get excellent deals on my insurances (home, car, pet, device) and the home insurance offer I saw through Monzo Plus was lousy in comparison.

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Hmm. Subscription app features like that would cross one of my theoretical red lines.

I hope we don’t go down that route (just because I like it here :slight_smile:).

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That would be good - I’d like it if Monzo allowed the option to pay for plus up front for one year (or 6 months, which ever way they go) - then they could offer a partial refund of what you haven’t used yet - particularly good if a better option comes up elsewhere so you still have the option.

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Thanks @alawrence - we’ll be sharing our first update tomorrow :muscle:

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Loving this new collaborative approach!

Will the update tomorrow address concerns that people have raised in this topic or is it just going to be a progress update?

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Personally, I’d hope not. If there are answers to these things already then it would imply that the ā€˜blank slate’ probably isn’t as blank as we thought it was.

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It boils down to what’s competitive pricing for me. I know that a metal card costs a lot to manufacture, and a lot of people aren’t willing to pay Ā£15 a month for just a metal card… the rest of it would only be of interest to me if it was in line with prices that I could get through other places, like Compare the Market.

For me, personally, I can get buildings and contents insurance on my 2 bedroom house for Ā£130 annually, so around a tenner a month. If Monzo Plus is not priced around that, then I wouldn’t be interested. Again, it’s down to fair pricing and customisation. Life insurance, I can get for Ā£5 a month. Car insurance I get for Ā£16ish a month… I would happily consolidate all of this into Monzo Plus if it was a decent price. It also has to have some kind of customisation - like the contents cover that was offered with the previous Monzo Plus scheme would not have been suitable for me at all (even if it is fine for the majority of people)

I got Octupus Energy through the Monzo app, only because it was within £5pm of what I could have gotten through Compare the Market - the feature of Monzo telling me when my energy is due for renewal and switching for me was not a good enough reason alone, if the price was £10-15 more than what I could have gotten myself!

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I understand what you’re saying but things like:

  • What do they advise current subscribers do, wait or cancel.
  • Why are some getting refunds and others are being refused.

These are more to do with the transition rather than the direction going forward. There are many more like this but I can’t be bothered to scroll that far back :sweat_smile:

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Yeah, but those two specifics are also nothing to do with the current Monzo Plus team so I wouldn’t expect them to be on the hook to provide answers to them.

We’ll find out in due course.

Wouldn’t everyone need to be on the same page to help make this a success? It looks like COps don’t know what is going on either with the feedback in this topic.

But yeah, I guess we will find out soon :crossed_fingers:

I saw over on reddit that one of the options being surveyed is Monzo Platinum;

Per the thread there;

  • Metal card
  • 1.5% interest
  • Secure virtual cards
  • Triple ATM limits abroad
  • Family travel insurance
  • Airport lounge access

Link

(Haven’t seen this posted here, sorry if it’s a duplicate)

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I mean - I’d pay for that

Edit: Ā£15 is an alright price considering the original price of travel and base monzo plus was Ā£10 a month (im on early bird so I pay Ā£7) but for the extra money, that’s a fair price imo :man_shrugging:t2:

Edit of the edit lol: and if the 1.5% is actually included and you keep the correct amount in the account then it’ll basically be Ā£11 a month or so

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At £15? Nah, very little value for me personally.

  • Metal card doesn’t really make a difference to me
  • Interest is good, but then what’s the point in savings pots with that rate on offer, devaluing their own products there a bit?
  • Secure virtual cards - no interest.
  • Triple ATM limits abroad - a feature I’d love but only get use of once or twice a year
  • Travel insurance - this and the ATM limit alone won’t convince me to move away from Nationwide
  • I’ve never been able to get in to the lounge(s) at MAN as they always seem to oversell them and be full, plus if it has that Ā£25 charge to get in like it previously did, no thanks.

Edit: While my post comes across as negative, it’s not intended to. I understand not everything appeals to everyone. If the above was the final product and people see the value in it for them personally, great. Just for me, it has little value, and that’s also fine.

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Look at the screenshots in the original post it looks like tiered pricing is the current thinking.

Monzo Basic - Free
Monzo Pro - £5
Monzo Platinum - £15

So very similar to Revolut, N26 etc if the value is there it might be worth it and I guess less complicated.

I think things like ā€œswagā€ and custom a Monzo.me URL should be scrapped from the next iteration. It’s really not worth anything unless it’s free with all plus options, no one should be paying for those.

The above Monzo Platinum example above isn’t bad. Throw in some rewards and it would probably do quite well.

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I like the card, the interest, and the virtual cards. I don’t travel a lot so travel insurance, airport lounge access, triple ATM limits, are useless to me - and those 3 things probably make up the bulk of that Ā£15! Swap the travel insurance out for building & contents, or car insurance with breakdown cover included, or something useful to me - and Ā£15 a month doesn’t seem too bad (as long as there’s also no minimum term?)

Again, it comes down to customisation - pick and mix!

For Ā£15 I’d want a little more like the Monzo Points scheme and a free overdraft and I think I’d probably go for it.

IMO I think the plus/premium option should be a fixed offer, something simple with an offering that will appeal to a broad group of people… Then they should also introduce the ā€˜Marketplace’ for those who want different insurance options, savings, mortgages, bill switching etc.

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Capital will only last so long without revenue growth… focus has to be on profitability as well as building a great service for all. Good luck team!

Potentially two ways to generate revenue via a plus like service.

  1. Premium service (financial/banking)
  2. Marketplace

Some ideas for premium service:

  • Credit card
  • Reward points (eg simple cash back or replace paper coffee cards, supermarket cards, etc)
  • Advanced budgeting services
  • Interest
  • Increased cash withdrawals (overseas)
  • Proper dynamic integrations with other financial companies eg Freetrade, other banks, TransferWise, Clearscore, etc
  • Faster transfers/payments
  • Summary of reoccurring bills with ability to cancel from within Monzo. Similar to DDs but for all bills
  • Something to do with mortgages. Impacts most people and are highly profitable for traditional banks

Re Marketplace

Personally, I would not use the marketplace. There are so many compare websites and in most cases you can get the product cheaper directly.

Why not let companies like Wrisk/lemonade/etc do insurance well. Removing the middleman seems to be a common strategy with tech companies so not sure why this is seen as a sensible route here. There does seem to be a use case for younger people who want very basic insurance (Eg phone/travel) but will be interesting to see how large this market is.

Everyone seems in agreement that support should be equal for all :smiley: