I’ve just received a text from ‘Monzo’ and then a call from Monzo’s number as on the back of my card who was nothig to do with Monzo. No one is answering the Monzo chat. The level of security and service is pathetic
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Phone number spoofing
It’s an attempted scam, ignore it
If you notice any unusual transactions freeze your card immediately. In fact might be better to freeze it now until support get back to you
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Also check to see if your email has been involved in any data breaches
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Monzo have not been compromised at all. Their number has been spoofed by the person calling you. They have no access to Monzo’s systems.
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The latter point might be debatable (and it’s certainly not a good look if you can’t get a response when you’re worried about fraud) but as others have said, the text message and phone call that you have received could be “from” any bank.
It’s nothing that Monzo can manage - perhaps you’d like to write to your MP suggesting better regulation or funding for the police/regulator/telephony industry?
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Tell us more!
Intuitively it doesn’t seem like anything that would be technically impossible. I wonder why the government / regulators aren’t stepping in?
I don’t think it’d really help in this case though. The victim gets a call, nothing in the app. The fraudsters have a script that explains why that doesn’t happen. Doesn’t feel like much of a protection.
That said, I’d much rather it over the horrendous security practice of calling customers then insisting they give out security details. The person calling must be the one to identify themselves!
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Are you looking for an insomnia cure?
Good news, ofcom has a report that can help
Stir/Shaken is the possible solution
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They’re getting James Bond on it?!
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I’m just glad it’s not yet another stupid acronym that I will inevitably get jumbled up
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All I’d need, I think, is a notification from the Monzo app saying that Jo(e) is about to call and for them to identify themselves as such when they call.
I’m still not, in any circumstances, going to give anyone who calls me personal info, though. That’s really playing into the hands of bad folk.
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In spirit only. As they look like real words it’s easier 
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Ultimately the phone carriers somehow know to bill each other and for how much so there’s definitely an end-to-end audit trail for each call. It shouldn’t be hard to trace these calls all the way back to the source and stop it if there was an incentive to do so, but as it stands they actually get paid to route these calls so it’s more profitable to look the other way and let spam through.
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Note that the OP has yet to return to read any of this so, for the moment, I’d say this a dead topic.
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Banks calling people then demanding personal info from the people they’d called to ‘verify’ them used to be a massive problem. It’s been a while since I’ve been called by a bank though so I’d expect the practice has been stopped by now.
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The problem is that major corporate systems work by you guessed it, spoofing the main corporate number. So you’ll have a call from say Joe Bloggs Corp main customer services number, but the call is actually originated from another number and the presentation number set to the main number of the company.
There is definitely work going on in the background to try and put a stop to some of these calls. However it’s like spam emails, some will always get through and there will be false positives, so people have to be vigalent and aware of things to look out for
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