Yep. And they’ll discuss it with the Ombudsman, who will decide whether or not Monzo are acting within the regulations.
It’s dying down though which is good and no new topics about it recently either. Which is probably what Monzo are waiting for.
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I think you’re almost certainly right, however I don’t think that should put anyone off referring the matter to the FOS. If enough customers do it, the FOS will perhaps address the trend.
I’ve taken a rejected complaint to them before and – while I was ultimately unsuccessful – I was pleased with their response as it was clear they’d looked into the matter thoroughly and I felt much more confident in their decision as an independent arbitrator.
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Nothing ventured and all that.
Well all I would say there is that when a customer becomes ‘hassle’, a business is in a bad place and its also very much off brand.
I appreciate we are all speculating but if the poster above is correct then it’s probably best there’s transparency as to why.
I would anticipate there are many (possibly too many) usage profiles of Monzo customers. Not specifically related to this topic but I am very conscious I have dropped to the bottom wrung The direct debits I had with monzo stopped (i ended/consolidated the services) , my salary doesn’t go there and I have yet to see value in plus /premium. I have subconsciously through some Monzo comms and this thread begun to feel like I’m about to be relegated from the football league. 
Now I understand basic economics but I’m not sure that’s a good way to have any customer’s feel intentionally or otherwise. I am prepared to subscribe to new monzo accounts for example… I actually wanted to get on board with plus but again the value thing was an issue. I’m not running some sort of charitable service but I think I and others like me are customers that a service should want to have in their target
16 posts were split to a new topic: Financial Ombudsman Service decisions
I have split out the discussions about Financial Ombudsman Service decisions from the link the FOS website by @anon75400416 onwards to a new topic as they are a mixture of mad, interesting, and revealing, but a bit off topic here and moving much faster than the account closing discussion now (thankfully!)
Please do continue such comments there!
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Monzo responded to my email
Did it give an answer or was it just a standard response??
It might just be a generic response or them reiterating their stance on “Not telling you nothing”
So they’ll tell you something?
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Im conused where you got “them telling me something”?
“We aren’t in the office right now. We’ll reply in April.”
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My pet hate. My mother does it all the time 
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I’ll grab a screenshot
There is a complaint to Monzo on the financial ombudsman website because Monzo gave someone a 2 month notice to close. It has a few comments around customer being unsustainable. I linked the PDF if you want to have a read.
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More specifically
Mr B had very significant amounts of contact with Monzo’s customer services team and that not all of those conversations went well. I can see that Monzo decided that its relationship with Mr B had become unsustainable as a result.
It was the relationship with the customer which was unsustainable, not the profitability of the account. Just in case someone jumps to a different conclusion.
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“Very significant amounts” sounds like even the investigator was surprised 
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Remember when (I think it was) @Rika said that someone was ordering a new card every day?!
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in a way that is impressive 
people are fantastic