And stop banging the “free accounts” drum too. If Monzo ban everyone who doesn’t pay for Plus/Premium, they will be getting rid of over 4.5 million accounts. At that point they would just close up and go home.
I don’t think they were saying that Monzo are on a mission to shut down every free account they have, but rather so far we know of no paying customers that have been affected by this recent spate of closures (and I’d hazard a guess that Plus/Premium Monzo users are more likely to be aware of/find and post on this forum). Of course the sample size of Plus and Premium accounts is smaller than that of Free users, but by no means insignificantly small.
In a business perspective that makes sense since you don’t want to be losing money and if a certain type eg. Me is making monzo lose money it’s probably a good reason.
If you had a company where you wasn’t making profits you’ll do anything to change it around same as the reason I lost my job as companies ain’t dealing with netent like they used to and switching to others
Ok, I think we’re on different pages here. I’m referring to it being conceivable that Plus/Premium membership is part of the selection criteria being used in this recent spate of account closures, not that if an account is earmarked for closure it would be impossible to close since Monzo cannot terminate a Plus/Premium subscription (of course they can).
I’m just reading those terms there for those with Plus/Premium accounts.
If Monzo decide to close your account and you have Plus/Premium, then you might be expected to pay a cancellation fee? That seems a bit off to me!
I closed my account in July last year but then reopened it a couple of months later. I had to email Monzo with photo ID proof - I was unable to sign up/in through the the app as I kept getting the message that my mobile number was already in use. But they didn’t have any issue with reopening the account after a couple of months.
What we’re saying is that if Monzo say that they’re going to close your account you can’t circumvent the closure by doing it yourself and then reopening.