Monzo giving two months’ notice of account closures

No, they haven’t.

Look, it’s right in this thread

And stop banging the “free accounts” drum too. If Monzo ban everyone who doesn’t pay for Plus/Premium, they will be getting rid of over 4.5 million accounts. At that point they would just close up and go home.

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Hi Lydia.

This is a customer forum, nobody from Monzo will likely see this and they won’t call you.

What it means is they are closing your account in 2 months and they won’t tell you why.

The best advice I can give is to switch to another bank;

(Starting to wish that was an affiliate link!)

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For the pedants here (me included), will someone please edit the title to read, “two months’ notice”?

Edit: thank you :slightly_smiling_face:

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I don’t think they were saying that Monzo are on a mission to shut down every free account they have, but rather so far we know of no paying customers that have been affected by this recent spate of closures (and I’d hazard a guess that Plus/Premium Monzo users are more likely to be aware of/find and post on this forum). Of course the sample size of Plus and Premium accounts is smaller than that of Free users, but by no means insignificantly small.

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Hopefully if it’s true My plus keeps me onboard :joy:

We don’t actually know that.

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I agree no one really knows what’s happening

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This thread is pure speculation. Let’s not make things messier by presenting what we don’t know as fact.

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Probably best if this post gets locked until theirs a response. If they even do respond about the situation to stop the arguments

Eh? That’ll be the forum up the creek then ! :scream:

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In a business perspective that makes sense since you don’t want to be losing money and if a certain type eg. Me is making monzo lose money it’s probably a good reason.

If you had a company where you wasn’t making profits you’ll do anything to change it around same as the reason I lost my job as companies ain’t dealing with netent like they used to and switching to others

Ok, I think we’re on different pages here. I’m referring to it being conceivable that Plus/Premium membership is part of the selection criteria being used in this recent spate of account closures, not that if an account is earmarked for closure it would be impossible to close since Monzo cannot terminate a Plus/Premium subscription (of course they can).

What if I close my own account before monzo closes it for me then rejoin :sunglasses: life hacks

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Not sure that would be allowed for like a year or something but i like the thinking.

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You would need to contact Monzo to reopen it as you had already had an account. So they’d see the account history

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I’m just reading those terms there for those with Plus/Premium accounts.
If Monzo decide to close your account and you have Plus/Premium, then you might be expected to pay a cancellation fee? That seems a bit off to me!

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It is begging for a test case in court. Or just a mistake in the text.

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I closed my account in July last year but then reopened it a couple of months later. I had to email Monzo with photo ID proof - I was unable to sign up/in through the the app as I kept getting the message that my mobile number was already in use. But they didn’t have any issue with reopening the account after a couple of months.

Correct it’s 30 days.

What we’re saying is that if Monzo say that they’re going to close your account you can’t circumvent the closure by doing it yourself and then reopening.

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A bit like that, perhaps? :point_down::relieved:

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