Updating to iOS 15.6, deleting the app, rebooting, and installing fresh after a reboot has let the app launch so I can sign back in! Now I can buy my brother’s birthday present with my dodgy shops virtual card!
Using the TestFlight build again now, so if/when it does crash again it’ll send a report! Thanks @JIMMWX !
New phone. New OS. New app version. Same issue. Getting really fed up of having to fix it. Especially now Monzo want a video when I set the app back up.
Just to add. At this stage, with the amount of times I’ve had it happen, I believe I’ve identified the cause. It happens whenever the app is running in the background and you restart you phone for whatever reason. (It dies, you update it, or you turn it off, or you restart it as part of troubleshooting something else). I can reproduce the issue 100% of the time by force rebooting my phone whilst the app is running in the background (not swiped away).
It’s linked in some way to the other bug I’ve reported where the app opens but won’t load after your phone dies whilst the app is running in the background. Part of the troubleshooting to fix that issue involves rebooting your phone which in turn causes this one, and it means having to reinstall and reset the app twice if the other bug occurs first.
That’s the App Library, it’s not a shortcut. But yes if I turn my home screens back on and launch from there it’s the same. Done this troubleshooting before.
Only way to fix it is uninstall, restart device, reinstall, and sign back in. But I’m not gonna bother. I’m sick of troubleshooting things when things don’t work, especially when it’s a consistent endless loop, like it is with Monzo (I have this multiple times a week and it’s been going on for 3 months now). I’ll wait for Monzo to fix it and raise complaints.
Would love to know what they are so I can eliminate them if that’s the case! I’ve tested it on all my development phones running various versions of iOS, and across various Monzo app versions. iPhone models ranging from the first SE to the latest 14, and I’ve reproduced it on all of them.
Suspect you won’t see much in the way of customers complaining to Monzo directly, given they can’t get onto the app to complain! By the time they’re back in, they probably won’t care enough either. I’ve only complained it about it on here so far. Will be sending an email off about it tonight though.
Identical, except that I don’t have the Announce Notifications option on that screen.
This happened to me last year when I used Quick Start to transfer everything from my old phone to my new one. The solution (IIRC) was to simply disable notifications in the Monzo app itself, then re-enable them.
This bug hasn’t been fixed yet unfortunately. I’ve also emailed them and I’m waiting a reply. I still can’t launch the app.
There’s a temporary fix which is to delete the app, restart your device, then install the app. That’s not working for me on the latest iPhone with the latest iOS release. According to the emergency web interface I’m currently overdrawn by £57 and being charged interest because all my money is in pots (notifications are also broke for me, and I can’t try the fix for that suggested above because, well…)
I’d normally just move to a bank that works until it’s fixed, but with no working app I can’t transfer my money out, so I’m a bit trapped right now which isn’t a nice feeling. Hopefully it’s fixed before my next credit card bill!
If I was an iOS user and my belief and trust was in Monzo to be the bank for me - and then experienced this crap crashing issue, I’d personally be reaching for a temporary device to ensure my financial plans were on track.
Not a great side-issue to have to deal with though - why have to switch platforms for reliable service?