TSB does seem to consistantly come very near the bottom in things like this which does suggest something at TSB is certainly worse than other banks.
What is surprising about this one is why Bank of Scotland has better scores than both Lloyds and Halifax, all three of which are part of the same group. NatWest and RBS are different, but not significantly so.
What are other peopleās views on TSB? Do these surveys reflect your experiences with them?
Guessing that means they are pretty bad then 
That gif is being generous, worse than that.
Just curious as to how many people actually still bank with them.
This page reporting on 2020 says 5 million customers.
And then goes on to say of which 2 million active digital.
So is that 3 million still using branches/telephone/post. 
I feel these will only switch banks if a family/carer does it for them.
It also goes to say Google Play store has 4.3 rating, currently itās 3.8. Thatās a pretty standard rating, not the 2 I was expecting.
Iām still waiting for the live voting results to load - stuck waiting for the Starling results to appear 
. They wonāt be live by the time theyāve loadedā¦