I tried “the URL of an image” last month, when the image was the logo for the business and the existing picture (taken from Twitter) was a photo of a bicycle. The business, needless to say, is not a bicycle business; it’s only if you squint at the Twitter photo you can see a small blur on a panel in the bicycle frame which is probably the logo (that I submitted).
Sadly, it would seem that in this case, ‘having a recognisable logo’ is not considered as important as ‘pulling a less relevant image from Twitter’.
One thing to consider when suggesting Instagram as the source for a company logo. It is not possible to click on/enlarge an accounts display picture on Instagram.
Yeah i can see why you perceive it that way. That screen could do with some updating there.
Whilst twitter is the preferred method (and if its a twitter logo it will be updated more quickly than others) you can infact paste a link to say a facebook profile and they can use the image from here also
Just to add some context to this (apologies, only just spotted it!) - eStore is an online store that Plymouth Uni uses to sell a small selection of things to their students and staff (like pay online to replace a lost ID card etc). It’s not particularly well known unless you’re a member of the Uni, and even then I reckon a large percentage haven’t heard of it.
So it would appear Monzo’s logic of choosing the logo is flawed here as it appears to be looking at the first few characters of the merchant and making a decision based on that, or at least in this case…
