Not yet.
Not yet.
The current wait time is: 1,033,028,290,278 minutes
1 Like
Could we have a little context behind the photo. We can’t telepathically know what the issue is just from a photo 
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After some careful consideration, I think I have figured out what you need to do to fix your issue.
Basically, where it says “Try again”, you should press that and see if it works that time. If it doesn’t, exit the app, force close it, and then re-open the app and see if that works.
If it doesn’t, you should then
- log out of Monzo app
- uninstall the Monzo app
IMPORTANT Restart your phone- reinstall the Monzo app
- log into the Monzo app, and try your action again.
If it still doesn’t work, then you can either
a) Share a bit more with us so we can maybe see what’s happening
OR
b) Contact Monzo support. They’re available by in-app chat or by phone on 0800 802 1281 from 7am - 8pm, Mon - Sun for non-urgent queries & support, and 24/7 for urgent support. You can also email help@monzo.com, although the quickest way to get help is through the in-app chat. I’m guessing this issue classifies as non-urgent, however as you haven’t provided much context, we cannot judge the urgency of this.
3 Likes
See when you don’t know, it can be best NOT to try to help.
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How am I supposed to fix their issue with a simple screenshot of Monzo saying “please try again” 
.
I’ve just given them the default how to fix 99% of Monzo issues speech, and how to contact support.
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You know, you don’t have to fix every problem that somebody raises
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You’re not supposed to fix their issue because you don’t know how. You’re just creating noise. I appreciate I’m adding to it here but again - sometimes less is more.
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Badly worded. Meant to say smth like “how am I supposed to remotely give them advice from a single screenshot”.
You could just ignore the post if there’s not enough info - that’s what I do. Life’s too short…
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Or politely ask for more info
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I did…
And the ‘Jo show’ rumbles on. Can we have a clean up on Aisle 1 please.
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Thanks for this which one do you think has a high possibility of working
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Well, you can’t. 
But I think this talent is actually expected of me almost constantly. 
For what it’s worth, I think your troubleshooting steps were actually relevant and helpful from the information you had to go on. If they follow that, that’s their best chance to fix the issue. If those steps don’t work it’s a case of waiting for Monzo to ship a fix. I think folks are too hard on you sometimes. Your post is good.
There’s a reason those troubleshooting steps are @davidwalton’s featured topic.
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Give them all a try in the order I wrote probably. It’s Monzo, so anything could work
I can’t see any issue with @jo 's post to help. It’s proven to be good advice for most random issues.
We need more of my mantra here: harmless humour, intelligent discussion and genuine help
I’d sincerely like more users to jump in to help. It’s what boosts confidence in both the 
app/service and this community’s value.
Play nice. It’s a diverse collection of online personalities here - which is incredible.
11 Likes
At least the OP appreciated all of this 
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Makes a change for them repeatedly asking about a date.
1 Like