M&S order cancelled was refunded but charged same amount again

[Revels]

Re-read what I said.

Introducing Monzo Flex – a better way to pay later

When we receive a refund we will try and link it to the associated backing loan but that’s not always possible. A high-level summary of the logic is: If the credit contains the original payment reference then we link it to the original backing loan (unless it’s already paid off) We find backing loans with the same Mastercard merchant ID, if there is 1 match then we link to that If there are multiple matches then we see if only one of them matches the exact amount refunded Otherwise we put it i…