A bad thing has happened.
I am have a Nationwide connected credit card. It used to have a lot of back data. Looking at Trends, though, it like like thereās no history before April this year.
Of course, this really messes up Trends and removes a lot of the point of connected accounts.
Refreshing and removing/reconnecting doesnāt fix it.
Is anyone seeing anything similar?
I havenāt.
(Iāve never found chat to be particularly responsive to this sort of thing so have learnt not to worry them).
Not done an extensive check, but I am have a Barclaycard connected credit card, and it certainly goes back to April at least. I stopped swiping through the months after February though.
Okay Iāve contacted support. Letās live post my progress.
Step one: go to the Help tab and utter the right incantation (search for contact). 
Step two: new screen 
Now, do I choose Plus/Premium or Monzo account/ app? 
Neither of them look like theyāve got what I want:
I plumb for the Monzo app option then ālet me describe the problemā
Annoyingly, the bug in the support chat that means the first word of a sentence isnāt capitalised is still present on this screen.
And there we go! Back to the old interface:
Updates to come!
Do you mean it messes up the current balance showing for this month, or just because you canāt see historic trends data?
I mean this!
Sad to say, but I have zero faith in chat helping/solving this.
It isnāt just a Monzo thing, these sorts of more complex issues, they are not trained/experienced/knowledgeable enough to handle.
Thereās currently an error with the British Gas app and thereās zero point asking chat because Iāll get them telling me to reinstall and then saying they ālook into itā
Sadly, I agree.
Against my better judgement Iāve put in the request and hope to be (pleasantly) surprised.
Update!
Good afternoon
Thanks for getting in touch!
Iām going to pass this on to a specialist team who are the best people to help you.
While youāre in the queue we wonāt be able to see any more of your replies so youāre welcome to leave the chat for the moment. Our team will reach out in the next few hours once theyāve taken a look at your message.
Thanks for your patience.
Sent 1306 so response within 30 minutes.
So far, so promising!
Just posted this:
Same issue by the looks of it.
Another update!
1313
Hi [name], [name] from the Plus and Premium team here
Hope youāre well.
Sorry to hear youāve lost some of your transaction history.
Can you please give me some more information on this? Thanks!
Iāve sent them a screenshot of the connected amount with this message:
So this screenshot is of the extent of the transactions in Monzo from my connected account. Iāve had this account connected since I subscribed to Plus when it first came out. It used to have a good year or so of transaction history. But now I canāt see anything before 6th April this year.
(Weāve not got to a resolution yet, but Iām impressed with the responsiveness so far 
).
Update!
1322:
Thanks for the info and sending that over!
And is only recently youāve been unable to see this far back?
This is excellent, it feels like having a conversation with a real human. Which, of course, is whatās happening.
Hereās my response:
Yes. I used to have quite a long feed of transactions (that helpfully fed through in Trends).
And a swift reply (timestamp 1324):
OK, thanks for confirming that with me!
Iām going to get another member of the team to take a look at this for you, as Iām unsure why they arenāt showing anymore
Just like before, while youāre in the queue we wonāt be able to see any more of your replies so youāre welcome to leave the chat for the moment. Theyāll be sure to reach out soon!
Update!
Hi [name], [name] taking over. Iām a specialist here at Monzo.
Iām sorry to hear about the trouble!
Would you be able to disconnect and then reconnect the NationWide account to see if it refreshes for you?
Let me know how you get on
Iāve already given it a go, but will try again. Give me a minute.
A minute passesā¦
Okay, done. Just the same set of credit card transactions, Iām afraid.
Thank you for trying!
Iām going to ask some engineers to take a look into this as Iām not sure why itās not allowing you to see the full transaction feed.
Iām sorry for any inconvenience caused by this, as soon as we have an update we will send you a message in the chat to let you know.
Let me know if theres anything I can do to help you with in the mean time
No resolution yet but Iām impressed with the engagement so far. Excellent work, Monzo.
We have a conclusion!
Iām back!
Our team have said theyāre aware of the issue and itās likely it wonāt be solved in the next few days but theyāre hoping to have a fix for it in the near future
So no fix just yet but an excellent experience.
I donāt really mind that itāll take some time when things work well like this.
11/10 would report again.
Five lipsticks out of five for customer service. Well done Monzo.
Thatās a great result. Letās see if it indeed fixes soon.
Iāve racked my brain to know what you mean hereā¦
Really minor, but weird. When you type there is no automatic capitalisation. Usually when you start a new sentence the first letter is magically capitalised. When youāre typing on chat (for me on Android at least) I have to remember to put the capitals in.
otherwise it all ends up like this. which wouldnāt do. at all. no!
