Lloyds Banking Group Chat šŸ«

They would be best closing your account and setting you up with a new one.
I’m with them and they are slow to get anything done, took them nearly two weeks to replace my bank card last month when it passed its expiry.

I’ve already created a new account (didn’t close the original), and still no dice with a new account and card.

I’ll continue my complaint and see where that goes, the card itself is fine.

First direct has had issues re adding to Apple wallet but they just have to confirm recent transactions with me and all is resolved.

I reckon you’ve already tried this but worth a shot as it helped me add a card (not Lloyds) to Apple Pay which couldn’t be added using the wallet or banking app.

Settings > Wallet & Apple Pay > Connections > Lloyds > Disconnect

Then use the wallet app to add Lloyds debit card as normal :crossed_fingers:

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Not good of them at all, Hopefully they sort that out soon.

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I don’t have the connections screen? Probably because I haven’t added a connection?

Edit: added first direct and it shows connection but Lloyds isn’t there.

I may do a last ditch attempt and ask them to remove any open banking connections their end, the Lloyds app says there isn’t any.

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Yes, it’s worth exploring! Good luck mate :crossed_fingers::four_leaf_clover:

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I’m sure you’ve tried this lol :joy:

Yup. Manually, through tap, through app.

There literally nothing I can think of that I haven’t tried. I will call tomorrow and try the open connections thing and see if they can remove them fully.

How did you manage to get it into this state?

I have an old iPhone I’m about to sell and a second Lloyds account I need to close - I wonder if I can replicate it

No idea.

The card was in Apple Pay, working fine probably June time?

I removed it as I had cleared off a few cards not being used.

Then went to add it 20th July and it just wasn’t doing it, and it’s been ongoing since then.

I’m wondering if I roll my device down to iOS 17 which I think was when it last worked, it might might miiiiiight work again. But I don’t have another iOS device to try it with.

Have you frozen the card I know that will stop it from Apple Pay getting added.

Any chance you ever used an Apple Watch? That counts as a separate device, just in case

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2nd this… Wallet & Apple pay on Watch app see if there are any cards still there.

Not since 2022 maybe? The Lloyds account didn’t exist then.

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I really dont expect that to work tbh.
I have not read all your posts but I remember a few years ago Starling had an issue where people couldnt readd their cards to apple pay if they had been added within a time period and I think it was a case of waiting x days before it worked.

It sounds its a lloyds issue anyway.

You’ve got it twisted, this definitely doesn’t happen:

I’ve never heard of a mid-month fee waiver. It either happens the same day as the fee is taken (because you met the criteria the previous month) or it doesn’t.

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So Lloyds 360 is rolling out from the 5th to all eligible customers.

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Neither have I. My money always goes in on 20th of every month, when I get paid, and the £3 Club Lloyds fee is always taken, and instantly re-credited, on the second working day of each month. The fee was taken, and re-credited, yesterday, as usual.

I get my £3 fee discounted and I also get £5 off the £22.50 fee for the Club Lloyds Platinum account but sometimes my discounts come in later in the month.

It depends on when you pay money in the account does it not.

Although. My discount came in yesterday actually… not sure.

Perhaps it’s different for some PBAs but so far as I know Club Lloyds is fee taken second working day of the month, waived same day if eligible (and everything works correctly).

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