A normal person shouldn’t have to think about their bank name or where they are originally from - IT issue or not. It’s perfectly reasonable to expect the word “Bank” to be in English on any written communications.
I would be concerned if I got an email from Santander Banco - I would not immediately trust it, even if not incorrect in a native language of the bank.
So actually, people should not be chill when it comes to the legitimacy of companies that could potentially hold all of their money.
If I had received the message in reply to message I had sent from the email address I had sent it to, I wouldn’t be losing sleep over it. Especially as LHV in terms of the current account is still in “beta”
ZOPA has been doing the same stuff with their current account. My app has been through multiple different login screens since they started the current account.
Most people would presume that emails from LHV Pank, rather than Bank, were a scam, and quite rightly so. You can’t be too careful where your money is concerned.
They have been operating in the UK since 2018. Only the current account service is new. I am sure in due course they will sort out the little issues they are having regarding changing a letter.
Sure “normal” people may get concerned over the word Pank but 95% of normal people I speak to don’t even know that LHV do a current account.
If you survey the general UK public, I bet that 99.9% of them will have never heard of LHV at all, never mind a current account. I’d never heard of them until they were mentioned on this forum. That makes it even more important to get their email address correct.
I wonder where else it doesn’t work? Ok, I know, North Korea etc al, but Turkey is a normal country so wondering what other normal countries it’s not accepted?
Doug_hboy
(Always be alert because the World always needs lerts.)
237
Does anyone know when LHV is going to introduce direct debits on their current account? It is taking a long time. How can other new digital banks offer direct debits when they launch their current account? What do you think is the problem?
Interesting to see Direct Debits are only ‘planned’, I would have thought most people would consider that a fairly core function of a current account, and for ‘in progress’.