Legal Name Change Rejection

[Kumnaa]

Somebody else has just recently gone through a similar issue:

Monzo now wants deed polls to be handwritten or stamped by a solicitor

Monzo has refused a change of name deed poll - twice through the system flow and now through the chat. I’ve escalated this to the formal complaint level but it’s just so sad to see. Monzo used to be very respectful of peoples’ identities. Now, they’re addressing me by the previous name I’ve used multiple times even after I’ve told them my new one (very personal reasons to change names a second time so this matters to me) and they’re refusing a deed poll based on requirements that have no legal …