2 Likes
Thatâs all itâs been with all the others, even when messaging Lloyds as the address didnât exist on the Royal Mail database then.
It does now show when typing in postcode for almost anything else.
These choose to be difficult.
2 Likes
Imagine that in order to update your address every company needed to see a document from a different company which could only arrive through the post â youâd be stuck in some Kafka loop and it could never happen.
3 Likes
Iâm glad they took my message as âno, just update my addressâ.
I never sent them anything and just received this, can confirm address has been updated.
6 Likes
Donât forget to vote for Kroo in the British Bank awards. 
Apparently the closing date is imminent.
1 Like
You might say that, I couldnât possibly comment.
I donât want to lose my ÂŁ1 thoughâŚ
1 Like
I received a random email from Kroo regarding a complaint I had opened with them a while back around the time my salary kept going under review. They did also deposit in ÂŁ100 which was unexpected as they accept the experience caused massive inconvenience!
I found this paragraph absolutely astonishing however;
- Knowingly setting up scheduled payments on the same date that you receive your salary, when you have previously been informed that those funds may not always be available to you immediately, if they are held for a review (which can take up to 1 day), is a decision you made independently and a risk you considered. The Direct Debit was set up voluntarily after you were fully aware your salary payments are sometimes held for review.
So essentially, they are blaming me for trying to have my payments come out the same day as my salary.
I did however have a bit of an email conversation with the CEO who was actually extremely apologetic for my overall experience and reassured me there would be learnings from my experience.
8 Likes
I, personally have a few days grace period between salary and payments but each to their own, and something any real bank would have no problems with Iâd imagine.
I still canât believe theyâre doubling down on the âwe might hold your salary for reviewâ mantra. Fair enough if you had irregular crypto payments or something.
But itâs a salary. They deserve to go bump this year.
5 Likes
Not sure if this has been covered, but the company you work for, what industry is it? And is it a big employer?
1 Like
Itâs telecoms and itâs a big company so I know for a fact it wouldnât be because itâs unrecognisable!
What dreams are made ofâŚ. 
4 Likes
Real banks definitely do have issues with all the money going out by DD the same day it comes in. My uncle couldnât get his head round why NatWest didnât like it and then started restricting his account.
1 Like
Canât be that unusual to have direct debits go out on the 1st but also receiving salary on the 1st? Iâve had all my direct debits go out on the 1st which is the same day I get paid for years now (with first direct). I only have enough in the account to cover bills so I used to go overdrawn every month until I got paid later in the day, then eventually I seeded the total needed for the 1st of the month payments so itâd go down to ÂŁ0 instead and then Iâd get paid in evening.
1 Like
Thatâs basically what happened to my uncle i.e. the money went out before it went in. They didnât like it.
My Monzo account works exactly like this.
Zero issues each month 
1 Like
I had a NatWest account for years where my pay and direct debits used to happen on the same day. They never used to complain. I did have an overdraft but they never mentioned that it was used.
1 Like
Iâve noticed quite a few employees of Kroo tagging them publically on LinkedIn mentioning that theyâve been made redundant.
Really hate to see things like this and I am sure those involved will find something soon.
But it does make me wonder the direction the bank is going in at the moment.
1 Like
It depends what roles theyâve been made redundant from.
Couldâve over employed for specific roles, like product or regulatory.
1 Like