Kroo Bank Chat

Financial Chat Fintech Chat
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Talking about incentives i originally signed up via TopCashback which at the time had a £20 referral to Kroo

Anyway months passed and Kroo failed to respond to TopCashback and when i questioned them failed to understand the manual claims where it tracked on TopCashback but failed on Kroos side.

Im 99% sure this is likely due to when they had severe delays and it didn’t fire the tracking as complete whilst on hold or after being approved.

Anyway TopCashback very kindly gave £25 for the troubles in chasing it.

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Kroo have the Ombudsman on them which should be reviewed soonish.

I think the outcome will be they setup the referral campaign without the manual batch processing for claims and have many other customers left without being given the cashback.

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I was one of those that signed up through TCB beginning of the year, still waiting for my cashback. But since that time I’ve closed my account - don’t care for it anymore.

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Ill post the outcome of the Ombudsman. It could be they are forced to make sure everyone is credited who went through a referral but was never paid.

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Yeah TCB is always wait half a year and then randomly get an email saying your £1.25 is payable :rofl:

I think with Kroo they ballsd up the campaign or the advertising partner. They are blanking TCB and when I enquired via Kroo they dont understand the issue and won’t pass it on to the person who setup the campaign to investigate. Now they have the Ombudsman to force them to be helpful rather than putting their head in the sand.

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What a mess this bank is :cold_sweat:

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No way they have responded. lol i was expecting another month.

So it wasn’t TCB being nice it was the Ombudsman poking them and them accepting responsibility and paying to make it go away.

If the partner system has nothing then its not Kroos issue to be fair. They can only be found guilty of crap customer support.

“a technical issue on the network” :roll_eyes:

Its a good result as i would never have been able to prove TCB messed up and keep stringing me along that they are waiting for Kroo.

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Great news, Kroo is now available on the Raisin platform.

Does Raisin vet its prospective partners…?

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Possibly managed more hires. They’re always recruiting in Manchester.

With the marketing campaigns they have, they would’ve had to do something :sweat_smile:

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791

Kroo doesn’t seem to be doing as bad as this thread would suggest, that is if they’re able to fill their Series C as they intend to…

After opening its accounts to customers less than a year ago and reaching nearly £750m in deposits, in an unusual move digital bank Kroo has pre-announced its Series C funding round.

In a statement yesterday Kroo said it “is looking to raise £55m - £70m to enhance and develop its product offer, grow its customer base and build its quality loan book.”

As well as revealing the in-progress Series C round, Kroo said that going forward it will pay its customers a new ‘tracker’ rate of interest, set 0.9 per cent lower than the Bank of England rate.

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Bizarre

793

Loan book?

Do they offer loans?

So they do:

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Kroo’s 8% APR (up to £5k) too compares favourably to Monzo personal loans:

“If you’re eligible, our representative APR is 14.8% for loans more than £10,000, up to £25,000. For loans up to £10,000 it’s 27.9%.” - Monzo.

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795

Woke up this morning to find out my cashback for joining Kroo is now payable, a whole 8 months later…

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796

Are you sure you’re awake, and not dreaming it :thinking::rofl::rofl:

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797

Now there’s a possibility, I’ll try and go back to sleep and wake up again.

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In some ways, I’m like huh? But, my opinion of Kroo has started to shift slightly. I actually think that if they fixed the CS challenge a little more, they could start to carve away at Monzo etc quite a bit over time.

A decent savings rate, an app that is basic but functional, lower fees for loans etc. If they were to launch a credit card and or acquire a mortgage book, they could be serious competition.

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Email from Kroo about app overhaul, and it’s basically just the top part :melting_face:

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I think some of the typeface below has changed a bit. It does look better than it did.

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801

Still seems to take an age to load the page on my android phone.

In reality it’s only 7 seconds, but does feel an age.

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It may also be your phone as well thats slow to load i used to have a Samsung a14 and it was slow loading on that but have now got Samsung s23 and its a lot faster to load