I thought I’d offer Monzo a little marketing feedback here.
To be clear, I’m signed up for marketing messages from Monzo and don’t really mind receiving them.
I received an email offering me a loan. All well and good. I don’t want a loan, so binned the email.
Next day I get a notification offering me a loan. I opened the notification, read a bit about loans, and went about my day.
Next day I get another notification about a loan. I ignored it.
I thought that might’ve suggested to Monzo that a loan wasn’t really something I’m after right now.
Today I received an email saying that they’d noticed that I was reading about loans, and that maybe I’d like one.
Thanks for your interest (pun intended) Monzo, but the reason I haven’t applied for a loan is because I don’t want one.
As I said at the beginning, I don’t mind receiving marketing, but I do think that four messages in a week comes across as a bit needy.
I find this type of marketing extremely creepy. Nothing puts me off a product faster.
Have you got lending promotions turned off? I’m not sure if this also affects the loan emails but maybe it does.
BTW I agree with @N26throwaway it’s predatory.
No. I don’t mind the messages. I just thought that four in a week was a bit excessive, and the last one was a bit creepy.
Fair. I turned mine off for this reason.
I really don’t understand Monzo here. In app offers sure I sort of get. It’s a product and they need to be offering it along with other revenue generating lines.
But it should be dismissible and if you do it should hide for a period of time. That’s what a number of others do.
Mines turned off but I’m still getting emails advertising loans and overdrafts. Very regular aswell.
That’s weird. I’ve got it turned off and I hear nothing from Monzo (apart from the odd update to Ts and Cs etc).
It could just be bugged on my end, I’ll turn it on then a few hours later turn it off again see if that updates things as it is strange.
If it carries on, I’d definitely write to them. It’s non-compliant and needs to be fixed.
Not had a single loan promotion through since I switched off that part… Job done