Good day Ordog
I think you misunderstood what I was saying. I agree that there is no reason why people on benefits or low incomes should not be on normal tariffs. What I was referring to was the practice carried out by some untility companies of not advising customers that there is a lower and more economic tariff available to them. This particularly affects the elderly and other vulnerable individuals who are not necessarily fully au fait with the Internet.This is also why we all encouraged to check if we are on the right tariff on a regular basis. I think in fact the utility companies are now under an obligation to advise customers if there is a better tariff available to them.
Before privatisation, which was intended to create more competition - but has not, there was more transparency. Now the major utilities ( gas, electricy and water ) are effectively private companies accountable to shareholders so there is a focus on profit, which is not always consistent with the provision of an essential public service.
BlueBird123