This.
My explanation was poor and missed off the balance paid would be the same overall. Just flight companies doing their thing 
One thing to add is - because you had paid back £273 already through an extra payment - when the refund came in - it meant that your transaction amount became £482.94 - £273 - £482.94 / 2 = -£31.53 which got sent to your current account since you can’t have a transaction with a negative amount.
As you said there were 2 presentments here:
- A refund
- A request for £241.47
Annoyingly there’s no ideal way solve this… options are:
- Create logic to delay when we process presentments in case we receive a 2nd presentment at some point in the near future. If we do then we can group those 2 presentments together. This is really complex and it’s not great to create logic on a critical payment processing path to delay things just in case something happens at some future time when we can’t know what that future time is.
- Create bespoke presentment logic for individual merchants
- Add in better help so that it’s clearer what’s happened - again this is likely to have to be merchant specific.
We’re discussing what the best option is 
13 Likes
Thanks Theo. What an awesome reply.
I only figured it out based on previous experience with BA. If I hadn’t ever seen this before I admit I would be fairly confused what had happened.
6 Likes
Hi guys, wondering if anyone or @TheoGibson can answer.
So I missed my flex payment this morning as I hadn’t moved money from pots (silly mistake I know) so therefore my payment missed. As soon as the payment missed I moved money and paid it straight away.
Will this go down as a missed payment? or technically because I paid it on the day will I be okay?
Just wondering if this has happened to others and they have an answer or shall I contact chat?
You’re fine. You’ve paid it within hours.
3 Likes
You’re fine from a missed payment point of view and your credit file.
If the payment had failed again in 7 days when we automatically retry, we may then report to credit reference agencies as a missed payment.
You can assign your flex payment to come from your pot automatically, just tap add payments in the manage section of your pot, and select the monzo product. No concerns about missing future payments then 
1 Like
If you do that and there is no money in the assigned pot, does the flex payment come out of the main balance automatically?
2 Likes
I think so, because it works the same way as direct debits. It’s not actually paid from a pot, it’s paid from the main account and the money is moved there seconds before.
2 Likes
It will do yes, IE move what’s in your pot to main balance as it does anyway, and use some from main balance.
Any bills paid from pot do this. With the exception of virtual card payments from pot, those will just decline if there’s not enough available.
4 Likes
The very brief update on that one is we’re working on it and I’m hoping we can share more shortly.
But before we get to that, we have a different feature to roll out… 
20 Likes
You forgot to make the eyes clickable for more info 
9 Likes
2 Likes
I don’t think it will be today 
2 Likes
Is the amend payment date still on the cards?
I just know that’s going to be a rickroll if I click on it…
1 Like
got me again
6 Likes
Is the amend payment date still on the cards?
It’s still on the cards. Lots of people want it (myself included!), but we’ve still got work to do so it’s not what’s coming next.
10 Likes
…Just rickroll me
2 Likes
Ok thanks for the update and pleased it’s still being thought about
1 Like
Well for a lucky few, maybe this afternoon! 
6 Likes