Hi folks,
We have a couple more Flex updates that we’d love your help to test before we roll out to all Flex users 
As Flex is a credit product and this post will likely be seen by people that don’t have Flex yet, here’s what you need to know:
- Not everyone will be eligible for Flex. We will run a soft credit search to assess if you’re eligible, and a hard search if you open Flex.
- As a minimum, you’ll have to be over 18 and a UK resident. The representative APR for Flex is 29% APR. Ts&Cs apply.
- If you miss a payment this may negatively impact your credit score.
Edit your next monthly payment
We’re making it easier to change your next monthly payment. Use the slider to choose how much you want to pay - whether more or less than your planned payment - and we’ll do the rest. We’ll work out which purchases to change in order to save you the most interest.
Before you confirm the change, we’ll:
- be clear how it impacts the interest you pay - whether it’s increasing, decreasing or staying the same
- show you how it’s impacted future monthly payments
We’re testing this with lighter users of Flex as we collect learnings and optimise customer experience. This means if you have a lot of flex purchases we might not be able to roll it out to you just yet.
Changing how we handle holds for hotels and hire cars
We’re excited to say we’re also improving how we handle holds. Going forward, we’ll treat holds for hotels and hire cars like all other credit cards. We won’t charge you anything (and you won’t need to pick a plan) until the merchant takes a payment. We’ll send you a notification when the hold is placed on your account, and again when it’s released or charged.
We need your help testing the new features
We’re planning to test Edit Monthly Payment next week, and holds will follow in a couple of weeks. I’ve set up one form which I’ll use to give you access to both features when they’re ready. Fill it out by Friday 3rd November, and I’ll let you know in this thread when we’ve activated the features on your accounts.