I can't see my partner's activity on a joint account pot, only my own

Help Bug Reports
1

Issue:
I can’t see my partner’s activity on a joint account pot, only my own. The pot total is still accurate but the ledger/activity/transactions just don’t account for their contributions.

Details to reproduce:

  1. Go to Home Screen > Savings & Investments
  2. Go to Savings Pots. Create a savings pot, e.g. wedding
  3. Select the wedding pot
  4. Tap + Add money and go through the steps to add an amount
  5. Have your partner add some money in the same way
  6. On the Activity cell inside the pot, tap see all.

Here, I would expect to see my fiancées contributions and mine. But I only see mine. This seems broken.

OS:
iOS

Device:
iPhone 11 Pro

App Version:
5.75.0 #5750053

Screenshots:
My partner’s contribution to this pot:

image
image1125×1170 65.2 KB

–
and then no sign of it, all of these £500s only come from me:

image
image1125×2129 84.5 KB

2

On the Home Screen, tap the three dots next to activity, is there an option there to view the full activity of it?

3

In the Joint account transaction feed (not the Wedding savings :wedding: pot feed), do you see 2 debit transactions (-500.00 each) on 30-May-24 with one of them showing a small icon on the upper-right of the pot image thumbnail?

5

On the homescreen for my Monzo? No. I can only Edit Activity there, which seems to control what transactions appear on my home screen.

6

I do not. It wasn’t in the image I sent you, even before scribbling it out. Just the pot image, no small icon.

7

Is it the different views that could be catching you out? For example:

  • On the Home tab, you see a collection of ALL card/account/connected account Activity, just underneath the cards at the top. At the bottom of this section is ‘See all’ - tap on this and you get a comprehensive list of transactions from everywhere. But there can be items missing when compared to…

  • On the Home tab, tap on the Joint account card to see ONLY the Joint account transactions - scroll down a little until you see the ‘See all’ link & tap on it to see the Joint Account transactions.

If you compare the 2 lists, differences can be seen - in my case, all Bills Pot contributions from the pot to the Joint account aren’t shown in the ALL feed, but they can be seen in the Joint account ONLY feed

9

But that’s not the issue. Maybe I haven’t been clear, see my updated steps:

1. Go to Home Screen > Savings & Investments
2. Go to Savings Pots. Select any labelled joint, e.g. my wedding one
3. On the Activity cell, tap See all.

Here, I would expect to see my fiancées contributions and mine. But I only see mine. This seems broken.

10

I should note that this is a Shawbrook pot. When I scroll to the Pot details cell, there are no deposits or withdrawals either. I guess this issue could stem from limited transaction data from the savings provider?

11

With that extra bit of crucial background info. (it isn’t a Monzo pot directly under the Joint account), I think you’ve found the problem yourself.

12

Yeah I think you might be right. It’s probably the limitations of Shawbrook’s open banking implementation I guess. But that interest rate is too good to pass up. Thanks for the help David and Carlo!

1 Like
13

This feels like an oversight/bug that probably needs fixing :neutral_face: