How we respond to incidents at Monzo

When an incident happens, a good response process can mean the difference between something being resolved in minutes and an issue developing into something worse. @chrisevans, a Platform Team Lead at Monzo, explains how we respond to incidents:


Off topic, but the monzo blog post links haven’t been previewing on discourse for abit now , I’m on Android chrome mobile.

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Not happening on Desktop either.

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Looks like a great setup taking alot of the stress of the engineers

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Think it needs to be on a separate line?


Hi, I`m a student and beginner to devops. I integrated the monzo incident management with slack to get an idea about the incident management. The system is worked fine but, timeline did not load in the report( in the summary report). I checked with report events and it was empty. So anyone can give me the reason for that?