I was given the initial pin code for my new debit card but how do I change it ?
The help section of the app has guidance.
Go to Help and type ‘change pin’ in the search box.
In the app in help a bot gave me a choice of problems none of which were to do with a card. It said they would find someone and I am still waiting
Deleted as not relevant for the
I am in the US
Moved topic to Monzo USA - You could message then or try changing your PIN at an ATM
Not sure what @Dunsford deleted as not relevant to the US customer, but my suggestion was to change the pin at an ATM.
Screenshot showing to change it at U.K. banks ATM machines from Help section.
Doesn’t the ATM option work in the US?
Probably but the bank references are incorrect?
Ah, ok, but maybe it’s good enough as a solution for the OP?
It should - I looked up How Do I Change a Debit Card PIN Number? (with pictures) (wisegeek.com)
It would be useful if this forum could be setup to automatically give US users a US flag/icon next to their name
Afraid not - that’d be one for @AlanDoe!
Unfortunately, US accounts don’t have a way to change the PIN, at least not that I’ve found. You’re stuck with it for now.
I have a credit union account with a dual-card system that’s similar- the VPay debit card PIN can’t be changed from the initial PIN, only the Visa card.
Hey @Nigeltownsend, unfortunately, for US accounts we don’t yet have the ability to change your PIN once it is set during sign up.
This has been a really common request and we understand this is a really important feature though, so keep a lookout for us to add this feature soon!
Informed by Monzo that US customers are unable to change pin !