I’ve had a Monzo business account for a few months now. I love the ease with which it was possible to open an account and the ease of using said account.
However, there does seem to be quite a weird oversight.
Each month you are charged £5 for a business account which is directly taken from your business account itself. All fine. However, getting a receipt requires opening a support chat and asking for one.
Given the business accounts integration with Xero and other accounting software the Monzo Business team must be aware that most businesses will need to reconcile all payments and will therefore need a receipt. It strikes me as odd that the transaction detail page for the payment doesn’t have a button to download a receipt (or email it to Receipt Bank or other similar software)
It makes me feel bad because I know the cost of good, timely customer service as provided to business accounts and I assume my asking for a receipt each month likely wipes out any profit made on my account.
Is this something the team can look into?
(A mainly happy customer!)