They get flagged by the system, they should be reviewed by a human. If Monzo community staff aren’t reviewing these then that’s a policy decision which is tantamount to the exact same thing that @DANZR was alluding to.
I can’t check now but from memory the posts of mine which were rejected (in Feb) were not immediately rejected, they stayed pending until what looked like working hours and were then eliminated with no explanation.
It’s a highly dissatisfactory way to treat customers who want to contibute to your community, IMO.
I made some minor tweaks to the content, and while the first two versions were likely rejected for valid reasons, I wasn’t notified why. I want to be clear that I’m not attributing any ill intent to Monzo for the rejections—I’m just stating the facts.
I didn’t bring up the rejections in this thread, and I’m okay with making adjustments to ensure everything aligns with the community rules. It’s possible I may have unintentionally broken a rule.
Another user mentioned the rejections, and I provided evidence to clarify that their assumption about me being dishonest was incorrect.
As a fellow customer, I’d suggest not getting too emotionally attached to any service to the point where constructive feedback (that’s not even aimed at you - just a company you buy a service from) becomes hard to accept.
I was very positive about Monzo in my feedback—I don’t think I could have been more supportive while still offering honest critique. I share this because I care about Monzo, and sometimes caring means sharing difficult truths.
Again, not what happened in my experience (and from memory).
I made a post late evening - it was rejected late morning the next day (no explanation).
I then made two more posts which were both rejected the same day (not immediately, no explanation).
I then made one final post that evening and was ready to submit a complaint for lack of any other ability for a newbie to flag something’s up - and mysteriously the next morning that one was accepted.
I suspect what might be happening is there’s a queue which is regularly filling with spam, so often posts are just being rejected en-masse regardless of merit. But of course that’s total speculation on my part, I just know that it made me livid at the time.
That is not the only part people have challenged as you well know. I was commenting on the cynicism stemming from the fact that I was new to the forum and some assumed I was lying about having posts rejected.
I thought that was clear from the rest of the context in my last comment but apparently not.
I never said my opinion was right, I’m just offering feedback as to why I have moved my joint account.
Had it have been 100% glowing I’m sure wouldn’t have been any discourse about the age of my account or the validity of my comments.
Just to clarify, I still have an active sole account with Monzo, so I am very much a fellow customer.
The fact that you’ve taken offence to this actually proves my point. Thank you.
So Monzo is so bad because of all the points you raised, you’ve moaned that people dared to reply, moaned on reddit that you’re being silenced… And you still have account, just moved your joint account.
What you can’t seem to accept is that nobody cares. All your effort to get it approved and complaining about being silenced to repeat what has been said here many times, that makes zero difference saying it again.
Is this a welcoming community who embraces new members and help them find their feet, whatever their debating position, or is this just a total clique where only those of a similar opinion are welcome?
Don’t sign post this forum as the place to share feedback in the app because a vocal few in the community can’t actually handle it. Just give us a private google form.
Point 5 is probably the most important. I understand fraud regulations and acknowledge this could happen with any bank, but my perception was that it’s more of a problem with Monzo.
The fact that I had this perception is valuable feedback, regardless of the actual underlying reasons.
For every person who shares this feedback, there might be 100 others who quietly move on due to this feeling.
So, while my wording was poor in terms of ‘random’ and I accept your comments wholeheartedly my prior perception (accepted it’s inaccurate) is worth sharing.
I agree. Which is why the reaction is so bizarre. There’s a couple of posts about account interest, a few correcting the “random” and the rest has absolutely nothing to do with the feedback. OP acts like he said Monzo should rename, give away all their money, ban investors and never give out coloured cards again.Then he’d have been lynched!
All I’ve done is address accusations from others who tried to portray my opinion as disingenuous or dishonest, likely just because they disagree with me.
